Supervisor - WHSmith

Moto Hospitality; Heywood; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading company in motorway services seeks a Supervisor to spearhead a dynamic team, delivering exceptional customer service and driving sales at their stores. Ideal candidates should possess leadership experience, communicate effectively, and be ready to make impactful decisions. The job offers an annual salary, bonus potential, and numerous colleague benefits, enhancing both professional development and customer experience.

Benefits

Annual bonus up to £3,445pa

Up to 60% colleague discount

Enhanced benefits including pension and life assurance

Fabulous development opportunities with funded qualifications

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Great communication skills and be comfortable making decisions.

Responsibilities

• Leading your teams to achieve excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Providing coaching and feedback to team members.

Skills

Leadership

Customer Service

Communication

Decision Making

Job description

Supervisor - £26,500

40 hours per week

As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering WHSmith’s handy range travel essentials and exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team
  
  

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
  
  

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure
  
  

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

Where our customer’s journey pauses, yours just begins.

Apply today!

• Please note internally this role is called Team Leader
  
  

INDTL