Supervisor – Warrington | 8-16h

Rituals UK & Ireland (B Corp™); Warrington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Goodie bags & gifts

Wellbeing perks

Growth opportunities & training

Job summary

Rituals UK & Ireland is looking for a frontline leader to support a busy shop in Warrington. You’ll be the go-to person for customer questions, help turn browsing into buying, and keep the boutique running smoothly.

You’ll lead by example, coach teammates, and own performance targets while maintaining RitUALs’ renowned service and product knowledge. Evening and weekend shifts are part of the role, with training and growth opportunities.

Qualifications

• Experience as a supervisor or team leader in a retail or customer-driven role.
• Motivation to reach performance targets.
• Eye for detail; organized and structured.
• Collaborative and a role model for colleagues.

Responsibilities

• Deliver amazing customer service and share product stories.
• Win at sales and lead by example for the team.
• Be the problem-solver customers and colleagues trust.
• Represent Rituals and keep up to date with training.
• Keep the boutique running smoothly, including safety and standards.

Skills

Supervisory experience

Target-driven

Detail-oriented

Team leadership

Job description

Are you the go-to person when colleagues have questions? Love that moment you help a customer from browsing to buying? This is your chance.

Share your talents

Deliver amazing customer service – you know every product inside out and share their stories in ways that connect with every customer you meet.

Win at sales and bring others with you – do great at your own targets while setting the example for your team members.

Be the problem-solver customers and colleagues trust – handle complex questions and situations with confidence, while keeping the boutique running smoothly.

Represent Rituals – follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

Bring all of you

You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.

You have a strong motivation to reach performance targets.

You have an eye for detail, you're organised and structured.

Colleagues already come to you when they're stuck. You gladly help them master the Feel-Good Experience and be a role model.

You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too.

You’re available to work during opening hours, which include evenings and weekends.

Benefits of working at Rituals

• Our famous, monthly Kick-Off - checking out new products, workshops, planning ahead. In this role, you'll help shape them.
• Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.
• Potential monthly bonus of 8% on top of your gross salary when shop targets are met (applies to contracts of 16+ hours).
• All the growth opportunities. Think Expert Community Programmes, Sales, Service & KPI training, our learning platform, and coaching on the job.