Supervisor – Manchester Arndale | 24-32h

Rituals UK & Ireland (B Corp™); Manchester; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Employee discounts

Monthly bonus on targets

Training and development

Growth opportunities

Job summary

Rituals is looking for the go-to person in our Manchester shop who can deliver amazing customer service from browse to buy, and win at sales while inspiring teammates. You’ll be the problem-solver customers and colleagues trust, keep the boutique running smoothly, and stay current with product stories through training and workshops, including evenings and weekends.

Represent Rituals by following safety standards and rocking the brand look.

Qualifications

• You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.
• You have a strong motivation to reach performance targets.
• You have an eye for detail, you're organised and structured.
• Colleagues already come to you when they're stuck and you help them master the Feel-Good Experience.
• You enjoy working with customers and want to keep that connection, but you're ready for more responsibility.
• You’re available to work during opening hours, including evenings and weekends.

Responsibilities

• Deliver amazing customer service and share product stories that connect with customers.
• Win at sales and set the example for your team while hitting targets.
• Be the problem-solver customers and colleagues trust and keep the boutique running smoothly.
• Represent Rituals by following safety standards and keeping product knowledge up to date through training and workshops.

Skills

Customer service

Sales targets

Team leadership

Attention to detail

Organisation

Job description

Are you the go-to person when colleagues have questions? Love that moment you help a customer from browsing to buying? This is your chance.

Share your talents

Deliver amazing customer service – you know every product inside out and share their stories in ways that connect with every customer you meet.

Win at sales and bring others with you – do great at your own targets while setting the example for your team members.

Be the problem-solver customers and colleagues trust – handle complex questions and situations with confidence, while keeping the boutique running smoothly.

Represent Rituals – follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

Bring all of you

You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.

You have a strong motivation to reach performance targets.

You have an eye for detail, you're organised and structured.

Colleagues already come to you when they're stuck. You gladly help them master the Feel-Good Experience and be a role model.

You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too.

You’re available to work during opening hours, which include evenings and weekends.

Benefits of working at Rituals

• Our famous, monthly Kick-Off - checking out new products, workshops, planning ahead. In this role, you'll help shape them.
• Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.
• Potential monthly bonus of 8% on top of your gross salary when shop targets are met (applies to contracts of 16+ hours).
• All the growth opportunities. Think Expert Community Programmes, Sales, Service & KPI training, our learning platform, and coaching on the job.