Supervisor, Voids

Swindon Borough Council; Swindon; On-site; GBP 34,000 - 42,000; Full time

Job summary

Swindon Borough Council is seeking two Senior Supervisors to lead a team of Void and Repairs operatives, delivering high‑quality frontline services to residents and communities. You will bridge strategic priorities with day-to-day delivery and oversee operational resource management and contractor performance.

This high‑impact role emphasises safety, efficiency, and continuous improvement, supporting repair/maintenance and improvement of housing and corporate property portfolios across the

Qualifications

• Proven leadership of multi-disciplinary frontline teams.
• Experience in workforce planning, rostering, and resource allocation.
• Strong knowledge of health and safety regulations and statutory compliance.
• Ability to analyse KPIs/SLAs and drive improvements.

Responsibilities

• Lead, supervise, and develop frontline Void/Repairs operatives.
• Coordinate staffing, rotas, leave, and sickness to ensure continuity.
• Deploy resources and manage vehicles, equipment, and materials.
• Monitor performance using KPIs/SLAs and drive improvements.
• Ensure compliance with statutory requirements and safety legislation.
• Lead on disciplinary, grievance, and capability procedures per policies.
• Engage residents and partners, and manage contractor performance.
• Travel across the Borough; access to a car required.

Skills

Team Leadership

Workforce Planning

Contractor Management

Compliance & Safety

Stakeholder Engagement

Data-driven Decisions

Job description

Are you a proven operational leader with a passion for delivering high-quality public services? We are seeking 2 dynamic Senior Supervisors to lead a team of Void or Repairs operatives, manage, and inspire multi-disciplinary teams delivering vital frontline services to our residents and communities. In this role, you will bridge the gap between strategic council priorities and day-to-day frontline delivery. You will hold strategic oversight of daily and long-term operations-ensuring the effective deployment of resources, strict compliance with statutory obligations, and the seamless management of contractors. This is a high-impact role where your focus on safety, efficiency, and continuous innovation will directly shape and sustain a high-performing service culture. You will support the repair/ maintenance, and improvement of the Council's housing and corporate property portfolio.

• Team Leadership: Lead, supervise, and develop multi-disciplinary operational teams, managing recruitment, inductions, training, and performance appraisals (PDPs).
• Workforce Planning: Coordinate staff levels, rotas, leave, and sickness to guarantee uninterrupted service continuity.
• Operational Resource Management: Effectively deploy staff, vehicles, equipment, and materials to meet daily and long-term service objectives.
• Performance & Quality: Monitor and evaluate service delivery using KPIs, SLAs, and customer feedback to drive continuous improvement.
• Compliance & Safety: Ensure all operations strictly align with corporate priorities, statutory requirements, and rigorous Health & Safety legislation.
• HR & Policy Management: Lead on disciplinary, grievance, and capability procedures in line with Council policies, fostering a culture of accountability
• Proven Leadership: Experience managing multi-disciplinary frontline or operational teams in a fast-paced environment.
• Operational Expertise: Strong technical knowledge of resource allocation, workforce planning, and contractor management.
• Compliance Mindset: A clear, practical understanding of health and safety legislation and statutory compliance.
• Strategic & Analytical Skills: Ability to use data-driven decision-making (KPIs/SLAs) to monitor performance and implement improvements.
• Communication & Engagement: Excellent interpersonal skills to engage stakeholders and build relationships with residents and partners.
• The ability to travel throughout the Borough will be required and access to a car. You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").
• As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, revitalised Swindon together. And you'll be proud to say it was made better with you. Please see our page for more details and our new . Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. Your next steps Please read the role profile, which is available in the documents section to the righthand side of the page.