Senior Supervisor, Voids x2

Swindon Borough Council; Swindon; On-site; GBP 42,000 - 52,000; Full time

Job summary

Swindon Borough Council is seeking two Senior Supervisors for the Voids team. You will lead and develop multi-disciplinary frontline teams delivering essential public services, ensuring continuity and quality of operations.

The role requires strong leadership, workforce planning expertise, and a clear focus on health and safety compliance. You will engage with residents and partners to drive improvements while adhering to council policy.

Qualifications

• Proven leadership experience managing multi-disciplinary frontline or operational teams.
• Strong operational expertise in resource allocation and workforce planning.
• Clear understanding of health and safety legislation and regulatory compliance.
• Strategic and analytical mindset with data-driven decision making (KPIs/SLAs).
• Excellent communication and engagement with residents, partners and stakeholders.

Responsibilities

• Lead, supervise, and develop multi-disciplinary operational teams, managing recruitment, inductions, training, and performance appraisals (PDPs).
• Coordinate staff levels, rotas, leave, and sickness to guarantee uninterrupted service continuity.
• Effectively deploy staff, vehicles, equipment, and materials to meet objectives.
• Monitor and evaluate service delivery using KPIs, SLAs, and customer feedback for improvement.
• Ensure operations align with council policies and health & safety legislation.
• Lead on disciplinary, grievance, and capability procedures per council policy.

Skills

Team Leadership

Workforce Planning

Contract Management

Health & Safety

KPIs & SLAs

Stakeholder Engagement

Job description

Senior Supervisor, Voids x 2

Ref: 186517

Salary: £47,181 p.a. plus benefits

Please note: 3.3% national pay award increase to be applied in October.

37 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your Next Role

Are you a proven operational leader with a passion for delivering high-quality public services? We are seeking 2 dynamic Senior Supervisors to lead a team of Void or Repairs operatives, manage, and inspire multi-disciplinary teams delivering vital frontline services to our residents and communities.

• Team Leadership: Lead, supervise, and develop multi-disciplinary operational teams, managing recruitment, inductions, training, and performance appraisals (PDPs).
• Workforce Planning: Coordinate staff levels, rotas, leave, and sickness to guarantee uninterrupted service continuity.
• Operational Resource Management: Effectively deploy staff, vehicles, equipment, and materials to meet daily and long-term service objectives.
• Performance & Quality: Monitor and evaluate service delivery using KPIs, SLAs, and customer feedback to drive continuous improvement.
• Compliance & Safety: Ensure all operations strictly align with corporate priorities, statutory requirements, and rigorous Health & Safety legislation.
• HR & Policy Management: Lead on disciplinary, grievance, and capability procedures in line with Council policies, fostering a culture of accountability

What We Are Looking For

• Proven Leadership: Experience managing multi-disciplinary frontline or operational teams in a fast-paced environment.
• Operational Expertise: Strong technical knowledge of resource allocation, workforce planning, and contractor management.
• Compliance Mindset: A clear, practical understanding of health and safety legislation and statutory compliance.
• Strategic & Analytical Skills: Ability to use data-driven decision-making (KPIs/SLAs) to monitor performance and implement improvements.
• Communication & Engagement: Excellent interpersonal skills to engage stakeholders and build relationships with residents and partners.

The ability to travel throughout the Borough will be required and access to a car.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, revitalised Swindon together. And you'll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

Previous applicants need not apply.

If you are experiencing technical issues submitting your application, please email [e-mail]

For further information about the role please contact Neil Woollard, Voids Manager on [e-mail]

Closing date: 22 September 2026

Interview date: w/c 28 September 2026

Interview format: 15 min presentation testing knowledge and communication skills followed by interview questions testing all assessment criteria