Lettings Housing Officer

Swindon Borough Council; Swindon; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Hybrid working model

Rewards and Benefits

Job summary

Swindon Borough Council is seeking a Lettings Housing Officer to deliver lettings services for council-owned properties and guide tenants through starting their new homes. The role covers viewings, affordability checks, tenancy sign-ups and related administration.

The post requires English fluency, a full UK driving licence, and knowledge of housing legislation. The position operates a hybrid model with two in-office days weekly and a DBS check. Closing date 13 September 2026.

Qualifications

• Experience in lettings or housing services is desirable.
• Fluent English required for customer-facing role.
• Full UK driving licence with access to a vehicle and business insurance.

Responsibilities

• Deliver lettings services across Council-owned properties.
• Provide viewings, guidance and inquiries handling (phone/face-to-face).
• Carry out affordability assessments, sign-ups and tenancy packs.
• Maintain a void register, pre-void checks and compliance checks.
• Support new tenants during the first 28 days and advise on local services.

Skills

English fluency

Customer service

Communication

Education

CIH Level 3+ qualification

Tools

Energy Angels Portal

Job description

Lettings Housing Officer

Ref: 186007

Salary: £38,220 p.a. plus benefits

Please note: 3.3% national pay award increase to be applied in October.

37 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

The Lettings Housing Officer will deliver lettings services across all our Council-owned properties. The postholder will ensure the Council duties and responsibilities under the Swindon local lettings policy are discharged within the Borough in accordance with government and any other council policies. You will be local experts, supporting new tenants to get the best start in their homes by helping them settle into the area, letting them know about local services and businesses.

Acting as the primary contact for applicants and tenants, providing viewings, advice, guidance, and addressing inquiries (phone/face-to-face). You will deal with notification of refusals and withdrawals, pre-tenancy offer checks, affordability assessments, viewings, sign-ups, advertising Choice Based Lettings, compilation of new tenancy packs, data entry of new tenant details onto Energy Angels Portal, maintaining a (key to key) void register, pre void checks and notifications, asbestos checks, EPC, debt checking and mutual exchanges. You will also be expected to aid new tenants with any new let enquiries for the first 28 days.

Appreciation and understandingofHousing legislation including the the Social Housing Regulation Act and the consumer standards is desirable, as is a Chartered Institute of Housing qualifiation Level 3 or above (or equivillent experience).

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

You will need to hold a full UK driving licence, have access to a vehicle and appropriate business insurance. Please confirm this in your supporting statement.

If you are also interested in the fixed-term 12-month contract role, you'll need to submit a separate application and let us know your preference of fixed term or permanent in your supporting statement.

The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of two days per week.

You will be subject to an enhanced Disclosure and Barring Service Check

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, revitalised Swindon together. And you'll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

We reserve the right to close this vacancy early so early applications are encouraged.

Before applying for a secondment, it is essential for all employees to discuss their availability for release with their line manager before applying. Should permission not be forthcoming then they should refer the matter to their Head of Service.

For further information about the role please Sarah Liddiard, Lettings Housing Manager, [e-mail]

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application, please email [e-mail]

Closing date: 13 September 2026

Interview date: w/c 21 September 2026