Supervisor Supervisor · The Nel

The Rosy Hue; Greater London; Hybrid; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Bonus scheme

Food and drinks discount

On-demand pay (Hastee)

Employee assistance

Hospitality rewards discounts

Job summary

The Nel in Clapham South is seeking a Supervisor to lead front-of-house operations, motivate the team and deliver warm, memorable experiences for guests.

You’ll manage shifts, solve problems, and champion our five values of Authentic, Daring, People, Lively, and Sustainable, while enjoying competitive hourly pay and excellent staff perks.

Qualifications

• Love hospitality and guest-focused service.
• Enjoy developing people and leading teams.
• Own the shift with energy, warmth and ownership.

Responsibilities

• Lead the team through busy service and guest moments.
• Deliver memorable experiences and maintain high standards.
• Foster a positive, energetic work environment.

Skills

Hospitality leadership

Guest experience

Team motivation

Problem solving

Attention to detail

Job description

We're looking for a Supervisor for The Nel in Clapham South

Our Supervisor will be someone who loves creating great experiences, leading by example and bringing warmth, personality and energy to every shift

As an independent neighbourhood pub, we believe everyone who walks through our doors is our guest, and everyone who works here is a host. If you're passionate about great hospitality, developing people and making every visit memorable, we'd love to meet you.

Is This You?

You're someone who genuinely loves hospitality. You get a buzz from looking after people, owning the shift and creating the kind of cracking atmosphere that keeps guests coming back.

You'll be part of a close-knit team, helping to deliver memorable experiences everyday. Whether you're supporting the team through a busy service, solving problems, or celebrating great moments together, you'll bring positivity, energy and a real sense of ownership. People matter to you.

We're looking for someone who:-

• -Loves pubs & thrives in guest-focused environments
• -Is keen to work as part of a successful, independent operator, where we really know each and collaboration is key
• -Enjoys developing people and bringing out the best in a team.
• -Pays attention to the little details
• -Cares about doing the right thing

About The Nel, Clapham South

Our lively and cheerful venue rounds up all the best bits a neighbourhood pub can offer. Embracing traditional values with a modern attitude, serving satisfying British food and drink from local suppliers and producers.

Our dedicated sports area features giant screens showing all the latest games and our large outdoor terrace has fantastic views out over the Common.

The Nel is located a 2 minute walk from Clapham South tube station – so offers a great commute and is part of Livelyhood Venues, an established South London based owner, creator, and operator of inviting and independent neighbourhood businesses.

Who are Livelyhood?

We currently have 7 London businesses and we're investing and growing existing sites, whilst developing a new brand, so this is a great time to join.

What's on our minds?

We love our London communities, we're passionate about dogs, new products, focusing on sustainability and we are super proud of our close, active relationships with our charity partners - The BigKid Foundation, Only A Pavement Away and The Licensed Trade Charity.

Our Supervisor will support the team in the delivery of Livelyhood’s offering that has our five Lively Ways (values) of Authentic, Daring, People, Lively and Sustainable at its very heart.

What’s in It For You?

• Competitive hourly rates of pay £13.25- £14.25 per hour depending on your experience
• PLUS EXCELLENT service/tronc - up to a further £1.50 an hour delivering OTE £14.75- £15.75 ph
• Quarterly Supervisor bonus scheme
• Immediate starts and a focus on employee well-being, including employee assistance support.
• Long-term career opportunities with an established, independent pub operator.
• Generous perks like a 40% discount on food and drinks for you and three guests across all of our pubs from day 1.
• Milestone rewards from 6 months onwards and access to up to 35% your earnings on demand as you want it via Hastee
• Regular incentives and recognition, including our Lively Loves Awards. We have FUN.
• Access to hospitality and retail discounts via Hospitality Rewards

And the chance to be part of a great team of people, in a venue to be proud of. Full and part time applications welcome

All applicants will require a UK bank account and proof of their eligibility to work in the UK.