Supervisor / Shift Manager

Independent Food Company; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a vibrant café at Harrods as a Shift Manager/Supervisor, where you'll lead a passionate team in delivering exceptional Mediterranean-inspired dining experiences. This role offers a dynamic environment where your leadership will inspire others, and your commitment to guest satisfaction will shine. Enjoy world-class training, a supportive culture, and opportunities for career progression within a renowned hospitality group. If you're ready to elevate your career in a place that celebrates creativity and connection, this is the perfect opportunity for you.

Benefits

World-class training

Healthy work-life balance

Career progression opportunities

Long-service recognition

Performance incentives

Family-style meals

Staff discounts

Qualifications

• Experience as a Shift Manager or Supervisor in a high-end restaurant.
• Strong understanding of guest experience and ability to handle feedback.

Responsibilities

• Lead day-to-day operations and support the front-of-house team.
• Ensure a seamless, high-quality guest experience at every service.

Skills

Leadership

Communication

Guest Experience Management

Organizational Skills

Adaptability

Job description

**Let Us Take You Somewhere…**

Join Us as Shift Manager / Supervisor – Somewhere Café, Harrods, London.

We are looking for a passionate and driven Shift Manager / Supervisor to join the front-of-house leadership team at Somewhere Café in Harrods, Knightsbridge. In this key role, you’ll help lead day-to-day operations, support and inspire the FOH team, and ensure a seamless, high-quality guest experience at every service.

**About Somewhere...**

Somewhere Café is not just a place to eat—it’s a destination. Inspired by travel, culture, and connection, we serve vibrant Mediterranean-inspired dishes in a warm and stylish setting. We’re proud to create experiences that are welcoming, memorable, and full of flavour.

**Life at Somewhere Café...**

At Somewhere Café, we believe hospitality is a journey—one that’s powered by passion, purpose, and people. Every shift is an opportunity to bring energy, create memorable moments, and grow together as a team. Our core values guide everything we do:

• Master the Craft – We pay attention to detail, uphold service standards, and lead by example.
• Stronger Together – We support each other, communicate clearly, and celebrate success as a team.
• Bring the Energy – We lead with positivity, enthusiasm, and a guest-first mindset.

**What We’re Looking For:**

• Experience as a Shift Manager or Supervisor in a high-end, fast-paced restaurant.
• A natural leader who thrives in service and enjoys coaching others.
• Confident communicator who can lead pre-shift briefings and guide the team with clarity.
• Strong understanding of guest experience and ability to handle guest feedback calmly and professionally.
• Organised, solutions-focused, and adaptable during busy service periods.
• A genuine interest in people, food, and hospitality.
• Knowledge of Mediterranean dining or international cuisine (desirable but not essential).

**What We Offer:**

• World-class training and leadership development.
• A healthy work-life balance and supportive team culture.
• Career progression opportunities within our international restaurant group.
• Long-service recognition and performance incentives.
• Family-style meals during every shift.
• Staff discounts at Harrods and across our restaurant group.
• Opportunities to grow within a brand that celebrates hospitality and creativity.

**Lead the Journey!**

If you’re a motivated and service-driven leader ready to take the next step in your hospitality career, we’d love to hear from you. Apply today and become part of the Somewhere Café experience at Harrods, London.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Monday - Sunday

Salary: £30,000 – £35,000 yearly

Benefits: Inclusive Tronc + Performance Bonus

About Independent Food Company:

The Independent Food Company is a UK/UAE/KSA based hospitality company with multiple concepts under its umbrella – Switch, SALT, Parker’s, Grind, Somewhere and Public.