Supervisor / Shift Leader

Boulebar UK; London; On-site; GBP 125,000 - 150,000; Part time

Job summary

An exciting opportunity awaits at a vibrant pétanque bar in London, where you will lead a passionate team dedicated to providing exceptional guest experiences. As a Shiftleader/Supervisor, you will be at the forefront of creating a lively atmosphere, guiding your team to achieve daily targets, and ensuring that every guest enjoys the unique combination of delicious food, drinks, and social sport. This role is perfect for someone who thrives in a dynamic environment and is eager to inspire others while working collaboratively to elevate the venue's standards. Join a community that celebrates energy, fun, and the joy of pétanque!

Benefits

50% off food & drinks

Tronc

Qualifications

• Experience in hospitality is essential for this role.
• Strong leadership and communication skills are required.

Responsibilities

• Supervise the team and ensure quality service during shifts.
• Manage guest experience and handle feedback effectively.
• Lead daily operations and support staff scheduling.

Skills

Leadership

Customer Service

Team Management

Organizational Skills

Communication

Education

Experience in Hospitality

Tools

POS Systems

Job description

Now looking for Shiftleaders / Supervisors at Boulebar London! We are a fun-loving pétanque bar based in London. Opened in the Summer of 2023, we are always on the lookout for superstars to help us give our guests the very best experience!

We are looking for Shiftleaders / Supervisors to be responsible for service, quality and the overall guest experience during their shift. You have the ultimate responsibility of supervising the team, sales and safety during the shift. You are a leader and a communicator, making sure that the team have the knowledge and tools needed to deliver Boulebar quality and overwhelming service. You work with the Venue Manager to plan daily goals and lead the team to achieve the venue’s targets.

We are happy and loving hosts, who are experts in greeting and caring for our guests. You will create an environment for your team to grow, deliver and be focused in the right areas at the right time. You will make sure that the venue operates according to Boulebar standards, with full insight and knowledge of our products, principles and service system.

You will work, with the other guild managers, as a team towards your venue targets; sales, number of guests, reviews, ENPS, NPS, and cost-%.

Our expectations:

1. You are experienced within hospitality.
2. You are passionate about people and service.
3. You are able to lead and inspire your team.
4. You are highly organised.

Your tasks:

1. Be present at Boulebar by working actively in service.
2. Lead your team through daily shifts, including briefing teammates on daily targets and expectations.
3. Own the ‘guest experience’ whilst in the venue - from atmosphere to service received.
4. Manage the Opening and Closing of the venue, systems and POS.
5. Handle guest feedback and drive reviews.
6. Support staff scheduling and shift planning.
7. Contribute to daily service logs with fellow guilds.
8. Build an in-depth knowledge of our products and menu.
9. Be responsible to maintaining venue standards.
10. Participate in weekly meetings with your management team.
11. Be a team player - you help out! It may happen that you get to help in other areas or functions of the business if there is a need.

We will provide you with:

1. Knowledge of our products and how to sell and serve.
2. A tried-and-tested toolbox with all the tools needed to succeed.
3. Detailed insight into how Boulebar works, our business principles, organisation, tools, brand and product.
4. An expert knowledge of (and passion for) pétanque.

We love variety and you may have gained your experience from many different places. Mainly, we look for a few key characteristics that we think are important. You should be:

1. Ambitious and love learning new things.
2. Full of energy and passion for people.
3. Organised, self-driven and structured.
4. Have an open and unpretentious approach to things.

Together we work every day to develop and offer our guests a unique experience - which not only includes delicious drinks and Street Food, but also a social sport that we love to introduce to new people - pétanque!

Where? Boulebar Spitalfields.
What? Full-time & Part-time.
When? When can you start?!

Experience: Required
Employment: Part-time
Schedule: Varied hours
Salary: £15 – £16 hourly
Benefits: + Tronc, 50% off food & drinks

About Boulebar UK:
The home of pétanque in London! We aren’t just a normal bar. We’re a competitive socialising destination. At both venues, we have pétanque lanes, incredible street food and an amazing cocktail bar. Big energy and good vibes!