Supervisor @ Lillie's Restaurant & Wine Bar

Incipio Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tronc paid fairly

Internal promotions

Mental Health support

Healthcare package

Referral bonus

Career development

Awards & events

Incipio FC and socials

Discounts on food and drink

Learning & development programmes

Diversity programme

Job summary

Lillie’s, part of the Incipio Group, is a refined rooftop venue in London seeking a proactive Supervisor to lead a dynamic hospitality team. You will set high service standards, bridging Managers and staff while ensuring guests enjoy an outstanding experience.

You’ll motivate the team, train on shifts, participate in briefings, and contribute to sales growth while upholding the venue’s elegant English garden aesthetic. Progression within Incipio venues is encouraged.

Qualifications

• Vibrant and energetic individuals who lead by example.
• Strong problem-solving and guest relation skills.
• Ability to train and support teams during shifts.
• Commitment to delivering high hospitality standards.

Responsibilities

• Deliver outstanding hospitality across the team to guests.
• Lead by example to ensure smooth venue operations on shifts.
• Motivate and develop the team with training and encouragement.
• Collaborate with management to drive venue sales.
• Plan, brief and prepare the team for service.
• Bring processes and organization to life through leadership.
• Attend training to develop leadership skills and certifications.

Skills

Leadership

Problem solving

Guest interaction

Team motivation

Training delivery

Customer service

Education

First Aid Certification

Fire Marshall Certification

Personal Licenses

Job description

Lillie’s is a refined rooftop terrace inspired by the elegance of an English garden and the vineyard history that once shaped this corner of London. We nod to the area’s past while embracing modern craftsmanship, serving a curated selection of English sparkling wines and Champagne alongside beautifully made British small plates. Our space is designed as an elevated English Country Garden - bright, graceful and quietly luxurious. At our core, we are storytellers of flavour and heritage. We bring together the best of British ingredients, the artistry of winemakers and the serenity of nature to create moments worth lingering over.

The Role:

Our Supervisors excel at leading their teams with strong problem-solving skills. They inspire and support their colleagues, seamlessly bridging the gap between Managers and the wider team.

WHAT YOU’LL BE GETTING UP TO

• Ensuring our guests have the best possible experience by delivering outstanding hospitality across your team
• Ensuring the venue runs efficiently by setting an example and proactively leading your team and problem solving on shifts
• Motivating your team by providing excellent support, training and encouragement
• Working with your management team to drive sales in your venue with the support of your team
• Proactive planning, preparation and briefing of the team
• Bringing ideas, processes and orgainisation to life
• Attending training courses to develop your leadership skills and gain certification such as First Aid, Fire Marshalls and Personal Licenses
• Having fun, laughing a lot and giving good vibes

WHAT WE’RE LOOKING FOR

• Vibrant + energetic individuals
• A leader, someone who enjoys setting examples and answering questions
• An insightful and impactful person, who loves to see their team achieve
• A discipline for exceptional standards
• Problem solvers
• Natural with guests, someone who enjoys interaction
• Friendliness and approachability
• A genuine desire to deliver a great experience to our guests

BENEFITS + BEST BITS

• Tronc paid fairly and equally
• 60% of our management teams have been promoted internally.
• Mental Maintenance: Therapy for free
• Health Care Package: Medical, Optical & Dental plus discounts on Gym Memberships and more
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Incipio FC + Seasonal Socials
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all Incipio venues
• Award winning Learning & Development programmes
• Sunday Times Best Places to Work Employer
• Award winning Diversity Programme

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!