Supervisor FTC

The Gun, Docklands; Eltham; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Food & drink discount

Tips paid weekly

Staff discounts on hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Full induction and training

Wagestream access

Job summary

The Gun, Docklands, part of Fuller’s, invites you to join as a Supervisor. You will lead front-of-house teams, maintain service standards and ensure guest satisfaction while delivering a warm, engaging dining experience.

We offer a supportive environment, paid induction, staff discounts, health plan, Wagestream access and opportunities for growth across our pubs and hotels.

Qualifications

• Experience delivering high-quality guest service in pubs or hospitality.
• Ability to lead and motivate a front-of-house team.
• Willingness to train new staff and mentor colleagues.
• Strong communication and people skills.
• Passion for fresh food, wines, and engaging service.

Responsibilities

• Lead front-of-house team to deliver excellent guest experience.
• Train, onboard and coach new team members.
• Maintain service standards and guest satisfaction.
• Collaborate with kitchen and bar to ensure smooth service.

Skills

Guest service excellence

Team leadership

Training & mentoring

Communication skills

Food & wine enthusiasm

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

A special dining experience awaits at The Gun, a Grade II listed pub in Docklands. With idyllic Thames views, you can relax by the water, enjoy fine fresh food, stunning wines and a secret gin garden.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.