Supervisor

The Butchers Hook & Cleaver, Barbican; City Of London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Food & drink discount

Weekly tips

Hotel discount

Healthcare cash plan

Wagestream access

Induction and training

Job summary

The Butcher's Hook & Cleaver in London is seeking a hands-on Supervisor to lead our busy pub team. You will mentor staff, manage service flow, and ensure guests enjoy a warm, efficient experience.

This role offers induction and training, ongoing development, and access to benefits such as food and drink discounts, a healthcare cash plan, tips paid weekly, and Wagestream to access earnings before payday.

Qualifications

• Experience supervising a pub, café, or food-service team.
• Excellent communication and guest-service skills.
• Ability to train and develop new staff.

Responsibilities

• Oversee daily floor operations and staff schedules.
• Maintain high service standards and guest satisfaction.
• Coach and develop junior team members.
• Assist in training new recruits.

Skills

Team leadership

Guest service

Communication

Training

Positive attitude

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Butcher's Hook and Cleaver is a traditional London pub, serving real ales and fresh food to a regular crowd of local professionals. Catering mainly for office workers, the pub is busy during the week but closed at weekends.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.