Supervisor Cycle Technician

Frasers Group; Southampton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Commission-led bonuses across products

Monthly Group Rewards & Recognition

Access to development courses and NQFs

Group-wide 20% discount across Frasers

Discounted gym membership

Ride-To-Work Scheme

Job summary

Evans Cycles is seeking a skilled Cycle Technician to join our workshop in the UK. You will repair, service, and inspect bicycles, provide clear repair recommendations, and help customers select parts and upgrades to keep riders confident on the road.

Join a team focused on safety, quality, and service. You’ll work with a range of bike types, demonstrating expertise and a passion for cycling while supporting store operations and customer satisfaction.

Qualifications

• Skilled in bicycle mechanics and able to repair a wide range of bike types and components.
• Confident communicator with strong customer service skills.
• Experience in a workshop environment is highly desirable.

Responsibilities

• Carry out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.
• Assemble new bicycles to manufacturer guidelines and ensure they're safe and ready for sale.
• Conduct service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.
• Support customers in selecting parts, upgrades, and accessories for their bikes.
• Perform safety inspections to highlight and resolve potential issues.
• Maintain high standards of quality control so each repair meets safety and service expectations.
• Organise the workshop, manage spare parts, tools, and stock efficiently.
• Deliver excellent customer service by explaining repairs and offering advice.

Skills

Bicycle mechanics

Customer service

Team player

Job description

As a Cycle Technician at Evans Cycles, you'll be at the centre of our workshop – delivering high-quality repairs, servicing, and safety checks to keep our customers riding with confidence. You'll bring technical expertise, a commitment to quality, and a passion for cycling into every repair, while providing clear and friendly advice to customers.

Why Join Us?

We don't just sell bikes – we live and breathe cycling. As part of Evans Cycles and the wider Frasers Group, you'll have access to a fantastic range of benefits, rewards, and opportunities to grow your career.

Here’s what you can expect:

• Commission-led bonuses across a wide range of products.
• Monthly Group Rewards & Recognition.
• Access to development courses and national qualifications.
• Group-wide 20% discount across all Frasers Group brands.
• Discounted gym membership.
• Ride-To-Work Scheme (eligibility applies).

Job Description

What You'll Be Doing

• Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.
• Assembling new bicycles to manufacturer guidelines and ensuring they're safe and ready for sale.
• Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.
• Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.
• Performing safety inspections to highlight and resolve potential issues.
• Maintaining high standards of quality control so every repair meets our safety and service expectations.
• Organising the workshop, managing spare parts, tools, and stock efficiently.
• Delivering excellent customer service - explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.

Qualifications

About You

• Skilled in bicycle mechanics, with experience repairing a wide range of bike types and components.
• Previous workshop experience as a mechanic/technician is highly desirable.
• Strong knowledge of bicycle brands, models, and components.
• Detail-focused with a commitment to quality and safety.
• Confident communicator with great customer service skills.
• Able to work independently and collaboratively within a team.
• Physically able to work on your feet and lift bikes when needed.
• Flexible to work evenings and weekends in line with store hours.

Additional Information

Since 1921, Evans Cycles has been at the heart of the UK cycling community. From our first London shop to a nationwide presence and thriving online store, our passion for bikes has never changed. Knowledge, passion, and value are in our DNA - and today we continue to support riders of all levels, from first-timers to experienced cyclists.