Supervisor Cycle Technician

Evans Cycles; Southampton; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Commission bonuses

Group rewards & recognition

Development courses

40% in-store discount

Group-wide 20% discount

Discounted gym membership

Ride-To-Work Scheme

Job summary

Evans Cycles is seeking a skilled bicycle mechanic to perform repairs, assemble new bikes, and provide expert advice to customers. You will work in a busy workshop focused on safety, quality, and efficient service.

The role involves diagnosing issues, offering clear repair recommendations, and maintaining stock and tools to support efficient repairs. A strong customer service ethic and the ability to work both independently and within a team are essential.

Qualifications

• Skilled in bicycle mechanics and repairs across a wide range of bike types and components.
• Confident communicator with strong customer service experience.
• Able to work independently and as part of a team in a workshop environment.

Responsibilities

• Perform a wide range of bicycle repairs including brakes, gears, wheels, drivetrain, and suspension.
• Assemble new bikes to manufacturer guidelines and ensure safety for sale.
• Advise customers on parts, upgrades and accessories and provide accurate estimates.

Skills

Bike repair

Customer service

Workshop organization

Physical fitness

Job description

Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing. Assembling new bicycles to manufacturer guidelines and ensuring they're safe and ready for sale. Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates. Supporting customers in selecting the right parts, upgrades, and accessories for their bikes. Performing safety inspections to highlight and resolve potential issues. Maintaining high standards of quality control so every repair meets our safety and service expectations. Organising the workshop, managing spare parts, tools, and stock efficiently. Delivering excellent customer service - explaining repairs, offering advice, and ensuring every rider leaves confident in their bike. Since 1921, Evans Cycles has been at the heart of the UK cycling community. From our first London shop to a nationwide presence and thriving online store, our passion for bikes has never changed. Knowledge, passion, and value are in our DNA - and today we continue to support riders of all levels, from first-timers to experienced cyclists.

Skilled in bicycle mechanics, with experience repairing a wide range of bike types and components. Previous workshop experience as a mechanic/technician is highly desirable. Strong knowledge of bicycle brands, models, and components. Detail-focused with a commitment to quality and safety. Confident communicator with great customer service skills. Able to work independently and collaboratively within a team. Physically able to work on your feet and lift bikes when needed.

We don't just sell bikes - we live and breathe cycling. As part of Evans Cycles and the wider Frasers Group, you'll have access to a fantastic range of benefits, rewards, and opportunities to grow your career. Here's what you can expect:

• Commission-led bonuses across a wide range of products.
• Monthly Group Rewards & Recognition.
• Access to development courses and national qualifications.
• 40% in-store uniform discount.
• Group-wide 20% discount across all Frasers Group brands.
• Discounted gym membership.
• Ride-To-Work Scheme (eligibility applies).