Supervisor Cycle Technician

Frasers Group; Kingston; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

40% in-store discount

Group discount 20%

Discounted gym membership

Bonuses

Rewards & recognition

Training & qualifications

Ride-To-Work scheme

Job summary

Evans Cycles, part of the Frasers Group, is seeking a Supervisor Cycle Technician to lead our workshop in delivering high-quality repairs, servicing, and safety checks. You’ll repair a wide range of bicycles, advise customers, and help ensure every bike is safe and ready for sale.

The role combines hands-on mechanical work with customer-facing service, opportunities for development, and employee discounts across Frasers Group brands.

Qualifications

• Skilled in bicycle mechanics across a range of bike types.
• Previous workshop experience as a mechanic/technician is desirable.
• Strong knowledge of bicycle brands, models and components.
• Detail-focused with a commitment to quality and safety.
• Confident communicator with good customer service.

Responsibilities

• Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.
• Assembling new bicycles to manufacturer guidelines and ensuring they’re safe and ready for sale.
• Conducting service consultations with customers, diagnosing issues, and providing repair recommendations and estimates.
• Supporting customers in selecting parts, upgrades and accessories.
• Performing safety inspections to highlight and resolve issues.
• Maintaining high standards of quality control and workshop organization.
• Organising the workshop, managing spare parts, tools and stock.
• Delivering excellent customer service and ensuring riders leave confident in their bike.

Skills

Bicycle mechanics

Customer service

Teamwork

Communication

Job description

As a Supervisor Cycle Technician at Evans Cycles, you’ll be at the centre of our workshop – delivering high-quality repairs, servicing, and safety checks to keep our customers riding with confidence. You’ll bring technical expertise, a commitment to quality, and a passion for cycling into every repair, while providing clear and friendly advice to customers.

Why Join Us?

We don’t just sell bikes – we live and breathe cycling. As part of Evans Cycles and the wider Frasers Group, you’ll have access to a fantastic range of benefits, rewards, and opportunities to grow your career.

Here’s what you can expect:

• Commission-led bonuses across a wide range of products.
• Monthly Group Rewards & Recognition.
• Access to development courses and national qualifications.
• 40% in-store uniform discount.
• Group-wide 20% discount across all Frasers Group brands.
• Discounted gym membership.
• Ride-To-Work Scheme (eligibility applies).

What You’ll Be Doing

Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.

Assembling new bicycles to manufacturer guidelines and ensuring they’re safe and ready for sale.

Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.

Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.

Performing safety inspections to highlight and resolve potential issues.

Maintaining high standards of quality control so every repair meets our safety and service expectations.

Organising the workshop, managing spare parts, tools, and stock efficiently.

Delivering excellent customer service – explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.

About You

Skilled in bicycle mechanics, with experience repairing a wide range of bike types and components.

Previous workshop experience as a mechanic/technician is highly desirable.

Strong knowledge of bicycle brands, models, and components.

Detail-focused with a commitment to quality and safety.

Confident communicator with great customer service skills.

Able to work independently and collaboratively within a team.

Physically able to work on your feet and lift bikes when needed.

Flexible to work evenings and weekends in line with store hours.

Since 1921, Evans Cycles has been at the heart of the UK cycling community. From our first London shop to a nationwide presence and thriving online store, our passion for bikes has never changed. Knowledge, passion, and value are in our DNA – and today we continue to support riders of all levels, from first-timers to experienced cyclists.