Supervisor Civil Enforcement

APCOA PARKING UK; Buntingford; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Training and Development

Pension Scheme

Holiday allowance

Job summary

APCOA Parking UK in Stevenage is seeking a Civil Enforcement Supervisor to lead a team and ensure parking regulations are enforced on public streets and in car parks. The role requires coordinating officers, monitoring performance, and maintaining contract standards to keep traffic moving safely.

You will manage deployments, train staff, handle reporting, and liaise with the client. A Full UK driving licence and supervisory experience are essential for this hands-on, site-based leadership

Qualifications

• Experience in managing a team in parking or customer services.
• Knowledge of traffic management act 2004 and parking legislation.
• Ability to organise and motivate large contract staff.
• Proven report creation and data-driven monitoring.
• Full UK driving licence.

Responsibilities

• Ensure staffing levels meet service levels and contract conditions.
• Deploy correct number of officers as per schedule.
• Initiate and manage Requests for Actions.
• Review, monitor, and direct staff per contract.
• Train staff in job tasks and health and safety.
• Maintain attendance levels within teams.
• Circulate information and maintain communications across contract.
• Prepare performance reports for contract management.
• Obtain client approvals and attend required trainings.
• Maintain contract standards and quality at all times.

Skills

Supervisory experience

Driving licence

TMA 2004 knowledge

Report creation

Communication

Organisational skills

People motivation

Job description

The Role

Civil Enforcement Supervisor - Stevenage - 42.5 hours per week, 5 days out of 7 - £34,169.42 per annum

Do you have supervisory experience? Have you led a team of people? Are you well organised? Do you have a Full Clean UK driving licence?

An exciting opportunity has arisen for a Civil Enforcement Supervisor in Stevenage. Civil Enforcement Officers are responsible for ensuring that all drivers follow parking regulations on public streets and in car parks. They are an important part of keeping our roads moving and ensuring public safety. This role will be to assist in managing a team of Enforcement Officers, enforcing traffic and parking regulations to keep the local roads moving and ensuring public safety.

What will you do?:

• Ensure all known and agreed policies are followed setting a good example.
• You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
• Ensure all Request for Actions are commenced and managed effectively.
• You will review, monitor, supervise and direct staff according to contract requirements.
• Train all staff in aspects of their job and in Health and Safety.
• Maintaining attendance levels within your teams.
• Circulate relevant information to all members of staff and maintain good communications throughout the contract.
• Prepare performance reports as required by contract management.
• Ensure overall client approval and attend training courses where required.
• To ensure contract standards and quality are maintained at all times.

What will you bring?:

• At least one years experience of working in a managing role, in a parking or customer services industry.
• Experience with the traffic management act 2004 and other parking legislation.
• Aptitude to organise and motivate large numbers of contract staff.
• Creation of reports.
• Excellent personal skills with the competence to build and maintain positive working relationships.
• Excellent problem-solving skills.
• A Full Clean UK driving licence

What is on offer to you?:

• £34,169.42 per annum
• 42.5 hours per week
• 20 days holiday plus 8 Bank Holidays
• Training and Development
• Pension Scheme

Must be 18 or over with a Full UK driving licence to apply

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.