Stevenage Civil Enforcement Supervisor: Lead Parking Team

Parking; Stevenage; Remote; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Training and Development

Pension Scheme

Job summary

APCOA Parking in Stevenage is seeking a Civil Enforcement Supervisor to lead a team of Enforcement Officers, ensuring parking regulations are followed and safety is maintained on public roads and car parks.

You will manage deployment, monitor performance, and supervise staff under contract requirements. A Full UK driving licence and a track record in supervising similar teams are essential.

Qualifications

• At least one year’s experience of working in a managing role, in a parking or customer services industry.
• Experience with the Traffic Management Act 2004 and other parking legislation.
• Aptitude to organise and motivate large numbers of contract staff.
• Creation of reports.
• Excellent personal skills with the competence to build and maintain positive working relationships.
• Excellent problem-solving skills.
• A Full Clean UK driving licence

Responsibilities

• Ensure all known and agreed policies are followed setting a good example.
• Ensure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
• Ensure all Request for Actions are commenced and managed effectively.
• Review, monitor, supervise and direct staff according to contract requirements.
• Train all staff in aspects of their job and in Health and Safety.
• Maintaining attendance levels within your teams.
• Circulate relevant information to all members of staff and maintain good communications throughout the contract.
• Prepare performance reports as required by contract management.
• Ensure overall client approval and attend training courses where required.
• To ensure contract standards and quality are maintained at all times.

Skills

Team management

Customer service

Report writing

Problem solving

Leadership

Driving licence

Health and Safety awareness

Job description

APCOA Parking in Stevenage is seeking a Civil Enforcement Supervisor to lead a team of Enforcement Officers, ensuring parking regulations are followed and safety is maintained on public roads and car parks.

You will manage deployment, monitor performance, and supervise staff under contract requirements. A Full UK driving licence and a track record in supervising similar teams are essential.