Supervisor - 24 Hours

Bestway Group; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Job summary

Bestway Group is seeking a proactive Store Supervisor to lead a fast-paced retail team. You will deliver outstanding customer service, maintain brand standards, and drive promotions while managing daily store operations in a dynamic environment.

The role requires strong communication, decision-making, and the ability to train new staff. You will work flexible shifts (6am-10pm) across 7 days, contributing to a positive brand representation in the local community.

Qualifications

• Experience in retail supervision or management.
• Excellent communication and interpersonal skills.
• Able to work flexible hours, including weekends.

Responsibilities

• Provide first class customer service.
• Present the store in line with brand standards guidelines.
• Promptly resolve or report issues affecting the customer experience.
• Communicate positively with colleagues, offering advice and assistance when needed.
• Build relationships with the local community to promote the brand.
• Ensure Company Policies and Procedures are followed at all times.
• Upsell and promote promotions across store teams.
• Provide training to new members of the team.
• Continually advance product knowledge and that of other employees.
• Work flexible shift patterns throughout the trading day (6am - 10pm).
• Ensure store control guidelines are followed by all team members.

Skills

Customer service

Communication

Decision making

Delegation

Team leadership

Multitasking

Adaptability

Job description

We have a fantastic opportunity for an ambitious, confident, and passionate Supervisor to join ourStore.

We offer a wide range of career paths that you will find rewarding, challenging and you'll meet a great team of people on the way.

Your main responsibilities

• Provide first class customer service
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed(Remove double check)
• Build relationships with the local community to develop a positive representation of the brand
• Ensure Company Policies and Procedures are being always followed and adhered to
• Upsell and promote our company wide promotions
• Provide training to new members of the team
• Continually advance your product knowledge and that of other employees
• Must be able to work flexible shift patterns throughout the trading day (6am - 10pm)
• Ensure store control guidelines are followed by all team members

About You

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities – to prioritise and multitask
• Flexibility, as we trade 7 days a week

So if you love to work in a fast-paced retail environment and desire to be part of a great business, then we want to hear from you!