Supervisor - 20 Hours

Bestway Group; Ebdon; Remote; GBP 21,000 - 26,000; Full time

Job summary

Bestway Group is seeking a proactive Supervisor to join our store in a fast-paced retail environment. You will lead customer service excellence, maintain brand presentation, and support colleagues through guidance and training. A flexible shift pattern (6am–10pm) is required as we operate 7 days a week.

You will foster community relationships, ensure policy adherence, and drive upselling of promotions while developing product knowledge among the team.

Qualifications

• Excellent communication skills.
• Strong decision-making with a sense of responsibility.
• Ability to effectively delegate tasks and activities.
• Proficient in prioritising and multitasking in a fast-paced environment.
• Customer service mindset with a confident, proactive approach.

Responsibilities

• Provide first class customer service.
• Present the store in line with brand standards.
• Resolve or report issues affecting the customer experience.
• Communicate positively with colleagues and provide guidance.
• Build relationships with the local community to promote the brand.
• Ensure company policies and procedures are followed.
• Upsell and promote promotions company-wide.
• Provide training to new team members.
• Continually expand product knowledge across the team.
• Be flexible to work shifts from 6am to 10pm.
• Ensure store control guidelines are followed by all staff.

Skills

Communication

Decision making

Delegation

Multitasking

Customer service

Job description

We have a fantastic opportunity for an ambitious, confident, and passionate Supervisor to join ourStore.

We offer a wide range of career paths that you will find rewarding, challenging and you'll meet a great team of people on the way.

Your main responsibilities

• Provide first class customer service
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed(Remove double check)
• Build relationships with the local community to develop a positive representation of the brand
• Ensure Company Policies and Procedures are being always followed and adhered to
• Upsell and promote our company wide promotions
• Provide training to new members of the team
• Continually advance your product knowledge and that of other employees
• Must be able to work flexible shift patterns throughout the trading day (6am - 10pm)
• Ensure store control guidelines are followed by all team members

About You

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities – to prioritise and multitask
• Flexibility, as we trade 7 days a week

So if you love to work in a fast-paced retail environment and desire to be part of a great business, then we want to hear from you!