Supervisor - 20 Hours

Bestway-Group; Weston-super-Mare; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bestway-Group is seeking a confident and passionate Store Supervisor to lead a fast-paced retail environment in Weston-super-Mare. You will deliver first-class customer service, maintain brand standards, and support a team across multiple tasks to ensure a smooth shopping experience for customers.

As a supervisor, you will train new staff, upsell promotions, and foster strong community relationships while upholding store policies.

Qualifications

• Excellent communication skills.
• Strong decision-making skills.
• Ability to delegate tasks effectively.
• Ability to multitask and prioritise.
• Flexible availability across a 7-day trading week.
• Customer service focus essential.

Responsibilities

• Provide first class customer service.
• Present the store in-line with brand standards.
• Resolve or report issues affecting customer experience.
• Communicate positively with colleagues and offer assistance.
• Build relationships with the local community to promote the brand.
• Monitor policies and procedures are followed.
• Upsell and promote store promotions.
• Provide training to new team members.
• continually advance product knowledge.

Skills

Excellent communication

Decision making

Delegation

Multitasking

Flexibility

Customer service

Job description

We have a fantastic opportunity for an ambitious, confident, and passionate Supervisor to join ourStore.

We offer a wide range of career paths that you will find rewarding, challenging and you'll meet a great team of people on the way.

Your main responsibilities

• Provide first class customer service
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Ensure Company Policies and Procedures are being always followed and adhered to
• Upsell and promote our company wide promotions
• Provide training to new members of the team
• Continually advance your product knowledge and that of other employees
• Must be able to work flexible shift patterns throughout the trading day (6am - 10pm)
• Ensure store control guidelines are followed by all team members

About You

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities – to prioritise and multitask
• Flexibility, as we trade 7 days a week

So if you love to work in a fast-paced retail environment and desire to be part of a great business, then we want to hear from you!