Supervisor - Full Time

Naylor's Equestrian Llp; Swindon; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Colleague Bike Discount Scheme

Discounted Gym Membership

Personal development opportunities

Access to Apprenticeships

Job summary

Naylor's Equestrian Llp is seeking a Supervisor to ensure exceptional customer service and store performance. In this role, you will lead your team by example, supporting daily operations and maintaining high standards on the shop floor.

The ideal candidate will have previous supervisory experience in retail, strong communication skills, and a passion for providing excellent service. Naylor's values a diverse work environment and offers numerous benefits, including discounts and developmental

Qualifications

• Previous supervisory or team leader experience in a fast-paced retail or customer-facing environment.
• Strong communication skills to guide and support colleagues.
• Excellent attention to detail with high standards in service and operations.
• Passion for retail with strong product and trend awareness.

Responsibilities

• Deliver excellent customer service and resolve queries.
• Support sales performance through monitoring service levels.
• Maintain strong visual and operational standards on the shop floor.
• Assist with daily operational duties including cashing up.

Skills

Supervisory experience

Strong communication

Attention to detail

Passion for retail

Job description

Role Overview

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You'll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets expected standards.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team leader experience in a fast-paced retail or customer-facing environment.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to demonstrate company values.

Desirable Attributes

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem solver with strong customer‑resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive and supportive approach.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues, regardless of background, identity, or lived experience, can thrive and contribute meaningfully.

As part of our successful and continually evolving business, you'll be encouraged to embrace and uphold our strategic priorities: putting people first, staying at the forefront of digital innovation, remaining deeply attuned to our customers, and pursuing operational excellence. We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day.

We know our employees work tirelessly to contribute to our success and, in turn, we offer some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across retail stores and online
• Exclusive Colleague Bike Discount Scheme
• Discounted Gym Membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications