Supervisor

Zachary Daniels; Wellingborough; On-site; GBP 27,000 - 28,000; Full time

Job summary

Zachary Daniels is seeking a Supervisor in Wellingborough to join a growing retail team. This full-time role offers a competitive salary (£27,000–£28,000) with a year-end bonus potential and a focus on delivering excellent customer service.

The role involves managing day-to-day store operations, achieving sales targets and ensuring health and safety standards, with some weekend work and a potential driving requirement.

Qualifications

• Experience in retail or customer-focused environment.
• Ability to work towards sales targets and KPIs.
• Hands-on, proactive and self-motivated with a customer-first mindset.

Responsibilities

• Deliver outstanding customer service and achieve store KPIs.
• Manage customer enquiries in person, on the phone and online.
• Convert enquiries into sales and maintain high store standards.
• Support day-to-day store operations and administration.

Skills

Customer service

Sales targets

Supervisory experience

Job description

Supervisor - Wellingborough

Position: Supervisor
Location: Wellingborough
Salary: £27,000 to £28,000 + bonus potential of around £1,000 per year
Driving Licence: Preferred but not essential
Working pattern: Full-time, including some weekend working with reduced weekend opening hours

Are you passionate about delivering exceptional customer service and looking for your next step within retail, sales or a customer-focused environment?

Join a successful and expanding business with stores across the UK and Europe as they continue through an exciting period of growth.

A key benefit of this role is the work-life balance. There are no early starts or late-night finishes, and although weekend working forms part of the rota, weekend opening hours are reduced.

The Role

As Supervisor, you'll play a key role in the day-to-day running of the store, delivering excellent customer service, achieving sales targets and maintaining high operational standards.

This is a hands-on role where you’ll be speaking with customers, managing enquiries, converting opportunities into sales and helping ensure the store runs smoothly.

You’ll also have the opportunity to take real responsibility for the store and develop your experience within a business that offers genuine opportunities for progression.

There may occasionally be a requirement to support other local stores, so a full UK driving licence would be advantageous, but it is not essential.

Key Responsibilities

• Deliver an outstanding level of customer service.
• Manage customer enquiries in person, over the phone and online.
• Convert enquiries into sales and achieve individual and store KPIs.
• Support the day-to-day running of the store.
• Maintain company, brand and operational standards.
• Ensure health and safety procedures are followed at all times.
• Assist with administration, customer accounts and general store operations.
• Take additional responsibility for the store when required.
• Occasionally support other local stores where needed.
• Help create a positive, professional and customer-focused environment.

About You

• Enthusiastic, positive and confident when dealing with customers.
• Previous experience within retail, sales, hospitality, leisure or another customer-focused environment.
• Commercially minded and comfortable working towards sales targets and KPIs.
• Proactive and self-motivated with a hands-on approach.
• Comfortable taking responsibility and working independently when required.
• Previous supervisory or management experience would be advantageous but is not essential.
• Comfortable with some weekend working as part of the rota.
• A full UK driving licence would be preferred but is not essential.
• Keen to develop your career within a growing business.

BBBH37220