Supervisor

Zachary Daniels Recruitment; Northampton; On-site; GBP 27,000 - 28,000; Full time

Job summary

Zachary Daniels Recruitment is seeking a motivated Supervisor for a busy Wellingborough store. This full-time role focuses on delivering excellent customer service, hitting sales targets and maintaining high operational standards.

It's a hands-on position with daily customer interactions, handling enquiries and assisting with store administration to ensure smooth operations and progression within the business.

Qualifications

• Retail or customer service experience relevant to supervisory level.
• Comfortable working towards sales targets and KPIs.
• Weekend availability as part of a rota.

Responsibilities

• Deliver outstanding customer service at all times.
• Manage customer enquiries in person, by phone and online.
• Convert enquiries into sales and achieve KPIs.
• Support day-to-day store operations and administration.
• Maintain brand standards and health & safety procedures.
• Take responsibility for store operations when required.
• Occasionally support other local stores.
• Create a positive, professional, customer-focused environment.

Job description

Supervisor - Wellingborough

Position: Supervisor

Location: Wellingborough

Salary: £27,000 to £28,000 + bonus potential of around £1,000 per year

Driving Licence: Preferred but not essential

Working pattern: Full-time, including some weekend working with reduced weekend opening hours

Are you passionate about delivering exceptional customer service and looking for your next step within retail, sales or a customer-focused environment?

Join a successful and expanding business with stores across the UK and Europe as they continue through an exciting period of growth.

A key benefit of this role is the work-life balance. There are no early starts or late-night finishes, and although weekend working forms part of the rota, weekend opening hours are reduced.

The Role

As Supervisor, you'll play a key role in the day-to-day running of the store, delivering excellent customer service, achieving sales targets and maintaining high operational standards.

This is a hands-on role where you'll be speaking with customers, managing enquiries, converting opportunities into sales and helping ensure the store runs smoothly.

You'll also have the opportunity to take real responsibility for the store and develop your experience within a business that offers genuine opportunities for progression.

There may occasionally be a requirement to support other local stores, so a full UK driving licence would be advantageous, but it is not essential.

Key Responsibilities

• Deliver an outstanding level of customer service.
• Manage customer enquiries in person, over the phone and online.
• Convert enquiries into sales and achieve individual and store KPIs.
• Support the day-to-day running of the store.
• Maintain company, brand and operational standards.
• Ensure health and safety procedures are followed at all times.
• Assist with administration, customer accounts and general store operations.
• Take additional responsibility for the store when required.
• Occasionally support other local stores where needed.
• Help create a positive, professional and customer-focused environment.

About You

• Enthusiastic, positive and confident when dealing with customers.
• Previous experience within retail, sales, hospitality, leisure or another customer-focused environment.
• Commercially minded and comfortable working towards sales targets and KPIs.
• Proactive and self-motivated with a hands-on approach.
• Comfortable taking responsibility and working independently when required.
• Previous supervisory or management experience would be advantageous but is not essential.
• Comfortable with some weekend working as part of the rota.
• A full UK driving licence would be preferred but is not essential.
• Keen to develop your career within a growing business.

BBBH37220