Supervisor

Job Talent; Swansea; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days Annual Leave + Bank Holidays

Birth-day off (birthholiday)

Cycle to work scheme

Pension scheme

Discounts on gym memberships

Employee Assistance Program

Job summary

Job Talent in Swansea is seeking an experienced Supervisor to support operational delivery for a key customer. You will work with customers, teams and stakeholders to ensure smooth daily activity, maintaining service levels and quick issue resolution.

Key traits include strong communication, coordination and problem-solving in a fast-paced environment with a focus on building positive relationships on the shop floor.

Qualifications

• Be available and approachable – a people person.
• Proficient in administrator tasks.
• Speak to individuals at all levels and positions.
• Strong written and verbal communication skills.
• Adapt to changing priorities with strong problem-solving.
• Demonstrate attention to detail.
• Excellent interpersonal and communication skills.
• Ability to simultaneously perform multiple tasks.
• Problem-solving attitude for fast-paced environments.

Responsibilities

• First point of contact for worker queries/ issues
• Coaching and mentoring workforce
• Driving engagement on the shopfloor
• Identifying and delivering retraining where needed
• Ensuring H&S standards are adhered to at all times
• Accident Investigation
• Completing Return to Work interviews
• Attending and delivering daily shift briefs
• Responsible for absence and performance management
• Processing holiday/ leavers forms
• Conducting exit interviews
• Focus on shop floor presence to drive productivity
• Responsible for management of new starters
• Must be confident in challenging conduct issues and issuing coaching forms
• Responsible for 1st stage investigations and disciplinaries
• Managing worker bookings daily in line with the client's requirements and adhering to parameters that are set
• Ensuring worker hours are recorded and inputted into the internal payroll system accurately
• Managing absence, attendance and performance.
• Dealing with colleague's queries
• Good planning and organisation skills
• Ensuring compliance in all areas
• Ambition and determination to succeed

Skills

Communication

Administrative tasks

People skills

Planning & organisation

Problem solving

Attention to detail

Multitasking

Job description

The Position

We are currently recruiting for an experienced and highly organised Supervisor to support the successful operational delivery for one of our key customers. Working closely with the customer, operational teams and internal stakeholders, you will help ensure that day-to-day activities run smoothly, service levels are consistently achieved and any issues are resolved quickly.
This is an excellent opportunity for someone with strong communication, coordination and problem-solving skills who enjoys working in a fast-paced environment and building positive customer relationships.

• Shift pattern - Predominantly a 7am - 3pm shift but may be adjusted to 9am - 5pm for cover. Monday - Friday. There is also Nightshift cover available - including a 20% uplift on salary.
• Salary: £26,780.00
• Location: SA4 8QD
  

The Responsibilities

• First point of contact for worker queries/ issues
• Coaching and mentoring workforce
• Driving engagement on the shopfloor
• Identifying and delivering retraining where needed
• Ensuring H&S standards are adhered to at all times
• Accident Investigation
• Completing Return to Work interviews
• Attending and delivering daily shift briefs
• Responsible for absence and performance management
• Processing holiday/ leavers forms
• Conducting exit interviews
• Focus on shop floor presence to drive productivity
• Responsible for management of new starters
• Must be confident in challenging conduct issues and issuing coaching forms
• Responsible for 1st stage investigations and disciplinaries
• Managing worker bookings daily in line with the client's requirements and adhering to parameters that are set
• Ensuring worker hours are recorded and inputted into the internal payroll system accurately
• Managing absence, attendance and performance.
• Dealing with colleague's queries
• Good planning and organisation skills
• Ensuring compliance in all areas
• Ambition and determination to succeed

A successful candidate will -

• Be available and approachable - a people person.
• Proficient in administrator tasks
• Be able to speak to individuals at all levels and positions.
• Strong communication skills both written & verbal.
• The ability to quickly adapt to changing priorities and strong problem-solving skills
• Demonstrate attention to detail
• Excellent interpersonal and communication skills (written and verbal)
• Ability to simultaneously perform multiple tasks
• Problem-solving attitude makes effective decisions in a fast-paced environment

What we offer -

• The chance to make an impact in one of the fastest-growing start-up companies in Europe.

• A global team formed by dynamic, highly skilled and ambitious people.
• 25 days Annual Leave + Bank Holidays
• A company passionate about diversity and inclusion
• A competitive salary + variable compensation
• Birtholiday- Paid Day off for your Birthday.
• Cycle to work scheme
• Salary sacrifice Pension scheme with Penfold
• Up to 40% discount on selected gym memberships with Hussle
• Up to 25% discount on online coaching and counselling with Therapy Chat
• Discounts on selected high street brands
• Employee Assistance Program with Spectrum
• Eye care vouchers

Job&Talent is an Equal Opportunities employer and welcomes applications from all suitably qualified people regardless of their race, disability, religion beliefs or sexual orientation.

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.