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Jobandtalent; Neath; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days Annual Leave + Bank Holidays

Birthholiday - Paid Day off for your

Cycle to work scheme

Pension salary sacrifice (Penfold)

Discounts on gym memberships

Job summary

Jobandtalent is recruiting an experienced Supervisor to support operational delivery for a key client. You will work with the customer, operations teams and internal stakeholders to ensure day-to-day activities run smoothly, service levels are met and issues are resolved swiftly.

The role requires strong communication, coordination and problem-solving skills in a fast-paced environment with a focus on building positive customer relationships.

Qualifications

• Strong communication skills for coordinating with workers and stakeholders.
• Ability to organise tasks and plan daily activities on the shop floor.
• Proven problem-solving approach in a fast-paced environment.

Responsibilities

• First point of contact for worker queries/issues.
• Coaching and mentoring workforce on shift.
• Drive engagement on the shop floor and manage attendance.
• Handle absence, performance management and returns to work.
• Oversee daily shift briefs and 1st stage investigations.
• Ensure H&S standards and compliance are maintained.
• Manage new starters and respond to changing priorities.

Skills

Communication skills

Coordination

Problem solving

Interpersonal skills

Planning & organisation

Job description

We are currently recruiting for an experienced and highly organised Supervisor to support the successful operational delivery for one of our key customers. Working closely with the customer, operational teams and internal stakeholders, you will help ensure that day-to-day activities run smoothly, service levels are consistently achieved and any issues are resolved quickly.

This is an excellent opportunity for someone with strong communication, coordination and problem-solving skills who enjoys working in a fast-paced environment and building positive customer relationships.

Shift pattern - Predominantly a 7am - 3pm shift but may be adjusted to 9am - 5pm for cover. Monday - Friday. There is also Nightshift cover available - including a 20% uplift on salary.

Location:

SA4 8QD

The Responsibilities

First point of contact for worker queries/ issues

Coaching and mentoring workforce

Driving engagement on the shopfloor

Identifying and delivering retraining where needed

Ensuring H&S standards are adhered to at all times

Completing Return to Work interviews

Attending and delivering daily shift briefs

Responsible for absence and performance management

Processing holiday/ leavers forms

Conducting exit interviews

Focus on shop floor presence to drive productivity

Responsible for management of new starters

Must be confident in challenging conduct issues and issuing coaching forms

Responsible for 1st stage investigations and disciplinaries

Managing worker bookings daily in line with the client's requirements and adhering to parameters that are set

Ensuring worker hours are recorded and inputted into the internal payroll system accurately

Managing absence, attendance and performance.

Dealing with colleague's queries

Good planning and organisation skills

Ensuring compliance in all areas

Ambition and determination to succeed

A successful candidate will -

Be available and approachable - a people person.

Proficient in administrator tasks

Be able to speak to individuals at all levels and positions.

The ability to quickly adapt to changing priorities and strong problem-solving skills

Excellent interpersonal and communication skills (written and verbal)

Ability to simultaneously perform multiple tasks

Problem-solving attitude makes effective decisions in a fast-paced environment

What we offer -

The chance to make an impact in one of the fastest-growing start-up companies in Europe.

A global team formed by dynamic, highly skilled and ambitious people.

25 days Annual Leave + Bank Holidays

A company passionate about diversity and inclusion

A competitive salary + variable compensation

Birtholiday- Paid Day off for your Birthday.

Cycle to work scheme

Salary sacrifice Pension scheme with Penfold

Up to 40% discount on selected gym memberships with Hussle

Up to 25% discount on online coaching and counselling with Therapy Chat

Discounts on selected high street brands

Employee Assistance Program with Spectrum

Job&Talent is an Equal Opportunities employer and welcomes applications from all suitably qualified people regardless of their race, disability, religion beliefs or sexual orientation.

If you are looking to contact our onsite team, please visit the site locator on our website.