Team Leader

Job Talent; Gorseinon; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Cycle to work scheme

Pension with Penfold

Gym discounts (Hussle)

Birthday day off

Therapy Chat discount

Eye care vouchers

Employee Assistance Program

Job summary

Job Talent is recruiting an experienced Team Leader to support operational delivery for a key client. You will liaise with the customer, operational teams and internal stakeholders to keep daily activities on track, maintain service levels and resolve issues quickly.

A strong communicator with problem-solving skills is essential for success in a fast-paced environment. The role covers ~7am-3pm with potential 9am-5pm shifts; night shifts include a 20% uplift.

Qualifications

• Experience leading teams in a customer-focused environment.
• Strong communication and problem-solving skills.
• Ability to coordinate across multiple stakeholders.

Responsibilities

• First point of contact for worker queries and issues.
• Coaching and mentoring the workforce.
• Drive engagement on the shop floor and improve productivity.
• Identify retraining needs and ensure safety standards are met.
• Manage absence, attendance and performance; conduct return-to-work interviews.

Job description

The Position

We are currently recruiting for an experienced and highly organised Team Leader to support the successful operational delivery for one of our key customers. Working closely with the customer, operational teams and internal stakeholders, you will help ensure that day-to-day activities run smoothly, service levels are consistently achieved and any issues are resolved quickly.
This is an excellent opportunity for someone with strong communication, coordination and problem-solving skills who enjoys working in a fast-paced environment and building positive customer relationships.

• Shift pattern - Predominantly a 7am - 3pm shift but may be adjusted to 9am - 5pm for cover. Monday - Friday. There is also Nightshift cover available - including a 20% uplift on salary.
• Salary: £26,780.00
• Location: SA4 8QD
  

The Responsibilities

• First point of contact for worker queries/ issues
• Coaching and mentoring workforce
• Driving engagement on the shopfloor
• Identifying and delivering retraining where needed
• Ensuring H&S standards are adhered to at all times
• Accident Investigation
• Completing Return to Work interviews
• Attending and delivering daily shift briefs
• Responsible for absence and performance management
• Processing holiday/ leavers forms
• Conducting exit interviews
• Focus on shop floor presence to drive productivity
• Responsible for management of new starters
• Must be confident in challenging conduct issues and issuing coaching forms
• Responsible for 1st stage investigations and disciplinaries
• Managing worker bookings daily in line with the client's requirements and adhering to parameters that are set
• Ensuring worker hours are recorded and inputted into the internal payroll system accurately
• Managing absence, attendance and performance.
• Dealing with colleague's queries
• Good planning and organisation skills
• Ensuring compliance in all areas
• Ambition and determination to succeed

A successful candidate will -

• Be available and approachable - a people person.
• Proficient in administrator tasks
• Be able to speak to individuals at all levels and positions.
• Strong communication skills both written & verbal.
• The ability to quickly adapt to changing priorities and strong problem-solving skills
• Demonstrate attention to detail
• Excellent interpersonal and communication skills (written and verbal)
• Ability to simultaneously perform multiple tasks
• Problem-solving attitude makes effective decisions in a fast-paced environment

What we offer -

• The chance to make an impact in one of the fastest-growing start-up companies in Europe.

• A global team formed by dynamic, highly skilled and ambitious people.
• 25 days Annual Leave + Bank Holidays
• A company passionate about diversity and inclusion
• A competitive salary + variable compensation
• Birtholiday- Paid Day off for your Birthday.
• Cycle to work scheme
• Salary sacrifice Pension scheme with Penfold
• Up to 40% discount on selected gym memberships with Hussle
• Up to 25% discount on online coaching and counselling with Therapy Chat
• Discounts on selected high street brands
• Employee Assistance Program with Spectrum
• Eye care vouchers

Job&Talent is an Equal Opportunities employer and welcomes applications from all suitably qualified people regardless of their race, disability, religion beliefs or sexual orientation.

If you are looking to contact our onsite team, please visit the site locator on our website.