Account Coordinator

Career Choices Dewis Gyrfa Ltd; Pontarddulais; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Cycle to work scheme

Pension scheme with Penfold

Birth holiday - Paid day off for your

Job summary

Career Choices Dewis Gyrfa Ltd is recruiting an Account Coordinator to support the successful operational delivery for a key customer. You will work closely with the customer, operational teams and internal stakeholders to ensure smooth day‑to‑day activity, consistent service levels and quick issue resolution.

The role requires strong communication, coordination and problem‑solving skills in a fast‑paced environment, with a focus on building positive customer relationships and shopfloor

Qualifications

• Experience in coordinating operational activities and customer relationships.
• Ability to communicate clearly with internal teams and the customer.
• Proactive mindset with good problem-solving and organizational skills.

Responsibilities

• First point of contact for worker queries/issues.
• Coach and mentor workforce.
• Drive engagement on the shopfloor.
• Identify and deliver retraining where needed.
• Ensure H&S standards are adhered to at all times.
• Conduct accident investigations.
• Complete Return to Work interviews.
• Attend and deliver daily shift briefs.
• Manage worker bookings daily in line with client requirements.
• Ensure worker hours are recorded in payroll system.
• Manage absence, attendance and performance.

Skills

strong communication

coordination

problem-solving

stakeholder management

Job description

The Position We are currently recruiting for an experienced and highly organised Account Coordinator to support the successful operational delivery for one of our key customers.

Working closely with the customer, operational teams and internal stakeholders, you will help ensure that day-to-day activities run smoothly, service levels are consistently achieved and any issues are resolved quickly.

This is an excellent opportunity for someone with strong communication, coordination and problem-solving skills who enjoys working in a fast-paced environment and building positive customer relationships.

• Predominantly a 7am - 3pm shift but may be adjusted to 9am - 5pm for cover.

Monday

• Friday.

There is also Nightshift cover available

• including a 20% uplift on salary.

Salary: £26,780.00 Location: SA4 8QD The Responsibilities First point of contact for worker queries/ issues Coaching and mentoring workforce Driving engagement on the shopfloor Identifying and delivering retraining where needed Ensuring H&S standards are adhered to at all times Accident Investigation Completing Return to Work interviews Attending and delivering daily shift briefs Responsible for absence and performance management Processing holiday/ leavers forms Conducting exit interviews Focus on shop floor presence to drive productivity Responsible for management of new starters Must be confident in challenging conduct issues and issuing coaching forms Responsible for 1st stage investigations and disciplinaries Managing worker bookings daily in line with the client's requirements and adhering to parameters that are set Ensuring worker hours are recorded and inputted into the internal payroll system accurately Managing absence, attendance and performance.

Dealing with colleague's queries Good planning and organisation skills Ensuring compliance in all areas Ambition and determination to succeed A successful candidate will

• Be available and approachable

Proficient in administrator tasks Be able to speak to individuals at all levels and positions.

The ability to quickly adapt to changing priorities and strong problem-solving skills Demonstrate attention to detail Excellent interpersonal and communication skills (written and verbal) Ability to simultaneously perform multiple tasks Problem-solving attitude makes effective decisions in a fast-paced environment What we offer

• The chance to make an impact in one of the fastest-growing start-up companies in Europe.

A global team formed by dynamic, highly skilled and ambitious people. 25 days Annual Leave + Bank Holidays A company passionate about diversity and inclusion A competitive salary + variable compensation Birtholiday- Paid Day off for your Birthday.

Cycle to work scheme Salary sacrifice Pension scheme with Penfold Up to 40% discount on selected gym memberships with Hussle Up to 25% discount on online coaching and counselling with Therapy Chat Discounts on selected high street brands Employee Assistance Program with Spectrum Eye care vouchers Job&Talent is an Equal Opportunities employer and welcomes applications from all suitably qualified people regardless of their race, disability, religion beliefs or sexual orientation.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).