Supervisor

JD Sports Fashion PLC; Poole; Presencial; GBP 21.000 - 32.000; Jornada completa

Descripción de la vacante

JD Sports Fashion PLC in Poole is seeking a proactive Supervisor to help run the shop floor and uphold the brand's service standards. You will support colleagues across shifts, assist with opening and closing, and ensure presentation and product placement reflect current trends.

The role emphasizes teamwork, problem-solving, and a positive customer experience, with a focus on delivering high service levels and brand-aligned operations.

Formación

• Experience leading or supervising teams in a fast-paced retail or customer-facing environment.
• Excellent communication with the ability to guide and support colleagues on the shop floor.
• Meticulous attention to service standards, presentation and store operations.
• Strong interest in retail trends and product presentation, aligned with brand values.

Responsabilidades

• Deliver excellent customer service and support customers to resolve queries while maintaining team presentation.
• Support sales performance by monitoring service levels, promoting product ranges, and ensuring effective product placement.
• Maintain shop floor standards by keeping it clean, organized, and aligned with brand expectations.
• Assist with daily operations including opening/closing procedures, till operations, and cash handling.

Conocimientos

Supervisory experience

Communication skills

Attention to detail

Retail awareness

Descripción del empleo

Role Overview

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Desirable Attributes

• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.
• Effective problem-solver with strong customer service and resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.