Supervisor - Full Time

JD Sports Fashion PLC; York and North Yorkshire; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

JD Sports Fashion PLC is seeking a proactive Supervisor to help run the shop floor, support colleagues, and uphold brand standards across the store.

In this role you will assist with opening/closing, cashing up, till operations, and ensure excellent customer service while promoting the full product range.

You will contribute to presentation and store performance, and support management in delivering a seamless shopping experience.

Qualifications

• Experience supervising or leading teams in fast-paced retail or customer-facing environments.
• Strong verbal and written communication skills to guide and support colleagues on the shop floor.
• Excellent attention to detail to uphold high service, presentation and store operations.
• Genuine interest in retail, awareness of trends, and ability to promote brand values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers and resolving queries.
• Support sales performance by monitoring service levels and guiding customers to products.
• Maintain shop floor presentation and brand standards through clean, organized, and visually aligned spaces.
• Assist with daily operational duties including opening/closing, cashing up, and till operations.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail interest

Job description

Role Overview

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Desirable Attributes

• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.
• Effective problem-solver with strong customer service and resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.