Supervisor - Full Time

JD GROUP; Tees Valley; On-site; GBP 20,000 - 26,000; Full time

Job summary

JD GROUP is seeking a Supervisor to help run the shop floor, deliver high service standards and support colleagues across shifts. You’ll contribute to presentation, brand compliance and store performance while assisting with daily operational tasks under Store Management.

The role focuses on guiding a retail team, maintaining visuals, handling till operations, and promoting the full product range. A proactive leader with strong communication and attention to detail will thrive in our fast-paced

Qualifications

• Experience supervising in fast-paced retail or customer-facing environments.
• Strong communication skills to guide and support colleagues on the shop floor.
• Excellent attention to detail to uphold service, presentation and store operations.
• Strong interest in retail, product knowledge and trend awareness.

Responsibilities

• Deliver excellent customer service by assisting customers and resolving queries.
• Monitor service levels, promote full product range, and assist with product placement.
• Maintain shop floor visuals, cleanliness and brand presentation.
• Assist with opening/closing procedures, till operations and daily store tasks.

Skills

Supervisor experience

Communication skills

Attention to detail

Retail product awareness

Job description

Role Overview

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Desirable Attributes

• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.
• Effective problem-solver with strong customer service and resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.