Supervisor

Dnata; Luton; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free meals on site

Refer a Friend Scheme

Discounted gym membership

Job summary

Dnata is seeking an Operational Supervisor in Luton to manage equipment operations, ensure safety compliance, and lead a productive team. You will oversee production areas, maintain quality standards, and coordinate across departments to meet tight schedules.

We value a calm, detail-oriented leader who can motivate staff, manage costs, and uphold 5-star service levels in a fast-paced environment. This is a full-time on-site role within the Emirates global family.

Qualifications

• Experience managing production operations in fast-paced environments.
• Knowledge of health and safety compliance.
• Ability to lead and motivate a team.
• Strong relationship-building with clients.
• Proficient in cost and inventory management.

Responsibilities

• Oversee production areas including bond, warehouse and production department.
• Ensure smooth workflows meeting tight schedules and quality standards.
• Lead, coach and inspire the team to deliver results.
• Maintain compliance with legislation and company policies.
• Resolve operational issues promptly and coordinate with departments.

Skills

Self-starter

Team development

Operational excellence

Calm under pressure

Customer service

Stakeholder management

Cost control

Attention to detail

Organisational skills

Adaptability

Team leadership

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Supervisor

Department: Production

Employment Type: Permanent - Full Time

Location: Luton

Description

Who are we?

Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

The Operational Supervisor is responsible managing equipment operations, ensuring efficiency, safety compliance, and team productivity. The supervisor ensures quality control, inventory management, and coordination with various departments to meet operational demands.

Key Responsibilities

• Oversee key production areas such as our bond, warehouse and production department.
• Ensure smooth, efficient workflows that meet tight schedules and uphold our 5-star quality standards
• Lead, coach, and inspire your team to deliver exceptional results every day
• Maintain compliance with legislation, customer expectations, and company policies
• Build strong relationships with clients and swiftly resolve any operational issues

Skills, Knowledge and Expertise

• A self-starter with a sharp eye for detail and a methodical mindset
• Passionate about team development and operational excellence
• Calm under pressure and confident in a dynamic, shift-based environment
• Committed to delivering world-class service every time
• Problem solving skills.
• Stakeholder management.
• Computer literate - Microsoft Outlook, Word and Excel
• Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
• An understanding of cost and control management
• Attention to detail and accuracy
• Good organisation skills and flexibility

Benefits

What's in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We're committed to making the recruitment journey as smooth and inclusive as possible.