Supervisor

Dnata; Crawley; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Emirates global family

Free meals on site

Free tea and coffee

Simply health Plan

Refer a Friend Scheme

Gym membership discount

Cycle to Work Scheme

Inhouse apprenticeship programme

Job summary

Dnata is seeking an Operational Supervisor to manage equipment operations, ensure efficiency, safety compliance, and lead a crew in our London Gatwick catering facility. You will oversee bond stores, wash and meal assembly lines, maintaining quality and meeting tight production schedules.

Join a team-focused environment where you coach staff, drive continuous improvement, and coordinate with multiple departments to meet customer expectations and regulatory requirements.

Qualifications

• The candidate is a self-starter with attention to detail and a methodical mindset.
• Passionate about team development and operational excellence.
• Calm under pressure in a dynamic, shift-based environment.
• Committed to delivering world-class service.

Responsibilities

• Oversee bond stores, wash, and meal assembly lines.
• Ensure smooth workflows meeting tight schedules and quality standards.
• Lead, coach, and inspire the team to deliver exceptional results.
• Maintain compliance with legislation, customer expectations and policies.
• Build strong client relationships and resolve operational issues quickly.

Skills

Detail oriented

Team development

Operational excellence

Calm under pressure

Problem solving

Stakeholder management

Leadership

Attention to detail

Organisational skills

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Supervisor

Department: Production

Employment Type: Permanent - Full Time

Location: London Gatwick

Description

Who are we?

Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

The Operational Supervisor is responsible managing equipment operations, ensuring efficiency, safety compliance, and team productivity. The supervisor ensures quality control, inventory management, and coordination with various departments to meet operational demands.

Key Responsibilities

As a Department Supervisor, you’ll be at the heart of our operations:

• Oversee key production areas including bond stores, wash, and meal assembly lines
• Ensure smooth, efficient workflows that meet tight schedules and uphold our 5-star quality standards
• Lead, coach, and inspire your team to deliver exceptional results every day
• Maintain compliance with legislation, customer expectations, and company policies
• Build strong relationships with clients and swiftly resolve any operational issues

Skills, Knowledge and Expertise

What We’re Looking For

• A self-starter with a sharp eye for detail and a methodical mindset
• Passionate about team development and operational excellence
• Calm under pressure and confident in a dynamic, shift-based environment
• Committed to delivering world-class service—every time
• Problem solving skills.
• Stakeholder management.
• Computer literate - Microsoft Outlook, Word and Excel
• Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
• An understanding of cost and control management
• Attention to detail and accuracy
• Good organisation skills and flexibility

Benefits

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

Shifts

Mixed shifts available—including weekends. Flexibility is key, and your leadership will shine across all hours