Supervisor

dnata; City of Edinburgh; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free breakfasts on site

Lunch and dinner on site

Tea and coffee on site

Simply health Plan

Refer a Friend Scheme

Discounted gym membership

Cycle to Work Scheme

Apprenticeship programme

Job summary

dnata Edinburgh is seeking an experienced Operational Supervisor to lead equipment operations in Production. You will drive efficiency, safety compliance and team performance to meet demanding schedules while maintaining our 5-star quality standards.

Responsibilities include overseeing bond stores, wash and meal assembly lines, coaching and developing staff, ensuring inventory accuracy, and coordinating with internal departments to resolve issues quickly.

Qualifications

• Self-starter with a sharp eye for detail and a methodical mindset.
• Passionate about team development and operational excellence.
• Calm under pressure and confident in a shift-based environment.
• Committed to delivering world-class service—every time.
• Problem solving skills and stakeholder management.
• Computer literate and able to manage rosters and absence.
• Cost and control awareness and strong organizational skills.

Responsibilities

• Oversee key production areas including bond stores, wash, and meal assembly lines.
• Ensure smooth, efficient workflows that meet tight schedules and uphold quality standards.
• Lead, coach, and inspire your team to deliver exceptional results daily.
• Maintain compliance with legislation, customer expectations, and policies.
• Build strong relationships with clients and swiftly resolve operational issues.

Skills

Self-starter

Attention to detail

Team development

Operations excellence

Calm under pressure

Stakeholder management

MS Outlook

MS Word

MS Excel

People management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Supervisor

Department: Production

Employment Type: Permanent - Full Time

Location: Edinburgh

Description

Who are we?

Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

The Operational Supervisor is responsible managing equipment operations, ensuring efficiency, safety compliance, and team productivity. The supervisor ensures quality control, inventory management, and coordination with various departments to meet operational demands.

Key Responsibilities

As a Department Supervisor you’ll be at the heart of our operations:

• Oversee key production areas including bond stores, wash, and meal assembly lines
• Ensure smooth, efficient workflows that meet tight schedules and uphold our 5-star quality standards
• Lead, coach, and inspire your team to deliver exceptional results every day
• Maintain compliance with legislation, customer expectations, and company policies
• Build strong relationships with clients and swiftly resolve any operational issues

Skills, Knowledge and Expertise

What We’re Looking For

You’re:

• A self-starter with a sharp eye for detail and a methodical mindset
• Passionate about team development and operational excellence
• Calm under pressure and confident in a dynamic, shift-based environment
• Committed to delivering world-class service—every time
• Problem solving skills.
• Stakeholder management.
• Computer literate - Microsoft Outlook, Word and Excel
• Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
• An understanding of cost and control management
• Attention to detail and accuracy
• Good organisation skills and flexibility

Benefits

What’s In It for You?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

Shifts

Mixed shifts available—including weekends. Flexibility is key, and your leadership will shine across all hours