Supervisor

HARRODS; Horley; On-site; GBP 23,000 - 29,000; Full time

Job summary

Harrods is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world-class customer service and maintaining product knowledge. You will support management with opening and closing routines and act as an ambassador for the Harrods brand.

The role requires coordinating sales, service, and stock control while working morning, evening, and weekend shifts. Candidates should have prior team-leading experience, especially in retail, and be prepared for high-paced,

Qualifications

• Experience leading a team in a retail setting.
• Strong customer service focus and product knowledge.
• Ability to build quality relationships with customers.

Responsibilities

• Lead a team of Sales Associates and Specialists to deliver world-class service.
• Support management with opening and closing routines of the terminal.
• Deliver sales and service in the absence of the Sales Manager.

Skills

Retail leadership

Team supervision

Customer service

Communication skills

Stock control

Opening and closing duties

Job description

The opportunity to support Harrods International Gatwick's management team is here. As a Supervisor you will provide support to the management team in opening and closing routines of the terminal along with other daily duties.

About the Role

In this role, you will be responsible for leading a team of Sales Associates and Specialists in providing world class customer service, demonstrating exceptional product knowledge and building quality customer relationships to achieve business goals whilst being an ambassador for the Harrods brand. You will provide support to the management team in the opening and closing routines of the terminals that they work in as well as delivering sales and service with the team in the absence of the Sales Manager.

Please note, due to the location of this role, all successful applicants will need to provide satisfactory references for the last 5 years and undergo a Criminal Record Check to obtain an airside pass.

Due to the current unprecedented demand on the Airport ID unit, new airside pass applications are currently taking up to 5 months from point of application. Further details regarding timeframes will be provided at interview stage.

About You

With experience as a team leader or supervising, ideally in retail, our expectations, standards and pace will stretch and develop you. We're a friendly team that works together and shares the pressures, but don't under-estimate the challenges.

Ours is a fast-paced environment and you'll need:

• Previous experience with opening and closing duties
• The communication skills to make a quick, long-lasting impact in a highly skilled team.
• The ability to deliver sales and service through the team in the absence of the Manager
• Experience supporting the operational control of the floor along with overseeing daily counts, actioning price changes, reviewing stock levels
• Ability to work morning and evening shifts as well as weekends.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods