Cleaning Team Leader

Harrods; Knightsbridge; On-site; GBP 30,000 - 38,000; Full time

Job summary

Harrods in Knightsbridge is seeking an experienced Cleaning Team Leader to guide and develop our cleaning crew, ensuring a safe, welcoming and immaculate shopping environment for customers and colleagues. You will lead a team in a fast-paced luxury retail setting, drive high standards, and manage shifts from 1:00 pm to 9:30 pm, five days over seven with alternate weekends.

The role offers ongoing training and a collaborative management culture.

Qualifications

• Previous experience supervising or leading a cleaning team.
• Experience in retail, hospitality, facilities management or commercial environments.
• Strong people leadership and communication skills.
• Proactive approach and confident decision-making.
• Solid knowledge of cleaning practices, health & safety regulations.
• Excellent organisation and time-management skills.
• Flexibility to work the required shift pattern, including alternate weekends.

Responsibilities

• Lead, support and develop the cleaning team to high standards.
• Maintain exceptional cleanliness and safety across the store.
• Motivate staff to deliver a welcoming, immaculate environment for customers and colleagues.
• Adapt scheduling to cover shifts from 1 pm to 9:30 pm, five days over seven including alternate weekends.

Skills

Supervising a cleaning team

Retail environment experience

People leadership

Independent decision making

Cleaning practices knowledge

Time management

Shift pattern flexibility

Job description

We're looking for an experienced Cleaning Team Leader to lead, support and develop our cleaning team within one of the world's most iconic retail environments. You'll play a key role in maintaining exceptional standards across our store while motivating your team to deliver a safe, welcoming and immaculate environment for customers and colleagues every day. Shift working hours are 1 pm to 9:30 pm, working 5 days over 7, including 1 in every 2 weekends.

What you'll gain in this role: Opportunity to lead and develop a dedicated cleaning team. Work within a prestigious and fast-paced retail environment. Ongoing training and development opportunities. Supportive management team and collaborative culture.

About the Role

You’ll be an experienced Cleaning Supervisor, Cleaning Team Leader or Facilities Team Leader who enjoys leading people and setting high standards.

• Previous experience supervising or leading a cleaning team.
• Experience working in a retail, hospitality, facilities management or commercial environment.
• Strong people leadership and communication skills.
• A proactive approach and the confidence to make decisions independently.
• Good knowledge of cleaning practices, health & safety requirements and safe use of equipment and chemicals.
• Excellent organisation and time management skills.
• Flexibility to work the required shift pattern, including alternate weekends.

About You

You will be a strong leader with previous experience as a cleaning supervisor or team leader, ideally in a retail or commercial environment. You will have good knowledge of cleaning procedures, equipment, and health & safety regulations, along with the ability to work independently and use initiative to resolve issues. Flexibility to work various shifts, including early mornings, evenings, and weekends, as required.

Key Competencies

• Proactive and self-motivated.
• React accordingly and in a timely manner, remain calm under pressure.
• Excellent interpersonal and communication skills.
• Excellent time-management skills and the ability and willingness to multi-task.
• Good attention to detail which will be evident through quality of work.
• Flexibility and readiness to adapt to changing priorities.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Store Services (Gelson Mattos)

As one of the world's most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers' expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees.

• We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance.

Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.