Supervisor

Harrods; Crawley; Presencial; GBP 26.000 - 34.000; Jornada completa

Descripción de la vacante

Harrods International Gatwick is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world class customer service, demonstrating exceptional product knowledge and building quality customer relationships to achieve business goals whilst being an ambassador for the Harrods brand.

You will provide support to the management team in the opening and closing routines of the terminals and in the absence of the Sales Manager, while delivering sales and service with the

Formación

• Experience leading a team in a fast-paced retail environment.
• Ability to perform opening and closing duties and support management.
• Proven customer service excellence and product knowledge.
• Strong communication and teamwork skills.
• Experience assisting with stock counts and price changes.

Responsabilidades

• Lead a team of Sales Associates and Specialists to deliver world class customer service.
• Support management with opening and closing routines of the terminal.
• Deliver sales and service in the absence of the Sales Manager.
• Oversee floor operations, daily counts, and stock levels.
• Action price changes and ensure stock integrity.

Conocimientos

Team leadership

Opening & closing duties

Sales & service delivery

Communication skills

Stock and price control

Descripción del empleo

The opportunity to support Harrods International Gatwick's management team is here. As a Supervisor you will provide support to the management team in opening and closing routines of the terminal along with other daily duties.

About the Role

In this role, you will be responsible for leading a team of Sales Associates and Specialists in providing world class customer service, demonstrating exceptional product knowledge and building quality customer relationships to achieve business goals whilst being an ambassador for the Harrods brand. You will provide support to the management team in the opening and closing routines of the terminals that they work in as well as delivering sales and service with the team in the absence of the Sales Manager. Please note, due to the location of this role, all successful applicants will need to provide satisfactory references for the last 5 years and undergo a Criminal Record Check to obtain an airside pass. Due to the current unprecedented demand on the Airport ID unit, new airside pass applications are currently taking up to 5 months from point of application. Further details regarding timeframes will be provided at interview stage.

About You

With experience as a team leader or supervising, ideally in retail, our expectations, standards and pace will stretch and develop you. We’re a friendly team that works together and shares the pressures, but don’t under-estimate the challenges. Ours is a fast-paced environment and you’ll need:

• Previous experience with opening and closing duties


• The communication skills to make a quick, long-lasting impact in a highly skilled team.


• The ability to deliver sales and service through the team in the absence of the Manager


• Experience supporting the operational control of the floor along with overseeing daily counts, actioning price changes, reviewing stock levels


• Ability to work morning and evening shifts as well as weekends.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

• Time Type: Permanent


• Department: Gatwick (Michelle Parish)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.