Supervisor

Duke of Clarence; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Birthday off

Flexible hours

Bonus scheme

Career Pathway and GM development

Fully funded apprenticeships and培训

20% discount in Young's Pubs and 30%<|

Share Save Scheme

Free Meals

28 Days holiday per year

Company Pension Scheme

Job summary

Duke of Clarence in London is seeking a proactive Supervisor to lead shifts at our South Kensington pub, delivering exceptional customer service and a warm, welcoming atmosphere.

You will train and develop the team, act as a responsible key holder, and help ensure smooth service during busy periods while upholding our high standards and hospitality values.

Qualifications

• Passion to deliver exceptional customer service
• Ability to build rapport with customers and team
• Experience training and developing staff
• Responsible for leading shifts safely and effectively
• Committed to a career in hospitality with ongoing development

Responsibilities

• Lead shifts and ensure smooth service duringbusy periods
• Train and develop team to uphold high hospitality standards
• Act as a responsible key holder and front-line leader

Skills

Customer service

Team leadership

Staff training

Key holder

Job description

The beating heart of South Kensington and Chelsea. A premium, family and dog friendly gastro pub where exceptional food, outstanding service and unforgettable moments bring the local community together. A place where children are welcome, dogs are fussed over and friends gather around beautifully crafted roast, refined seasonal dishes and perfectly poured pints.

Our pub is where the connections are made. From lively weekly quizzes and elegant seasonal celebrations to the electric atmosphere of sport - From Six Nations Rugby to the Premier League clashes we show it all.

What We Offer Our Supervisors:

• Your Birthday off
• Flexible hours
• Bonus scheme
• Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal
• Access to our fully funded apprenticeships and training and development courses
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Access to our Share Save Scheme
• Free Meals
• 28 Days holiday per year
• Company Pension Scheme

What we look for in a Supervisor:

As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.