Supervisor

The Victoria Surbiton; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free Meals

Weekly pay

28 days holiday per year

20% discount in Young's Pubs

30% discount on overnight stays in Pub

Share Save Scheme

Company Pension Scheme

Job summary

The Victoria Surbiton is looking for a Supervisor to join our team in Surbiton. You will be responsible for delivering outstanding customer service, training staff to maintain product knowledge, and leading shifts safely as a key holder.

This is a full-time role in a busy Young's pub with growing opportunities as we refurbish in August 2025. You will work with a friendly team, enjoy regular socials, and benefit from weekly pay, meals, and staff discounts as part of our supportive working

Qualifications

• Experience delivering exceptional customer service.
• Ability to train staff and share knowledge.
• Lead shifts safely as a key holder and mentor to the team.

Responsibilities

• Lead shifts and manage the team during service.
• Ensure consistent delivery of excellent customer service.
• Support ongoing refurbishment and business growth as the pub expands.

Skills

Customer service

Staff training

Team leadership

Hospitality knowledge

Job description

Supervisor

Where are we?
The Victoria is a stunning Young's pub in the heart of Surbiton, proudly standing on its busy High Street. We've got great bus links from Kingston, Chessington and Norbiton & we're only a couple of stops on the train from Wimbledon, Esher, Weybridge & Walton...you can get to us from anywhere!
What do we do?
We're a locals local with great food. We're proud to serve the best seasonal British dishes with specials that are inspired by our customer's & team's travels, with a special investment in our Sunday roast (scoring 5 stars from The Guardian). We pride ourselves on excellent customer service, a warm welcome and product knowledge like no other pub in Surbiton, from our famous Young's Original beer to our stunning wine selection, we know our stuff & can't wait to show you what's what!
We love to have fun with our food and drink & our Burger Shack is a true testament to this. We are the only pub in Surbiton with a Burger Shack, Young's institution serving up the juiciest patties with chicken wings, Louisiana hot sauces and spud nuggets! The Burger Shack backs onto our famous garden. An oasis in the middle of a bustling High Street, covered & heated in the winter and open to those glorious rays in the summer!
Our Team
Matthew, our GM & our small but cracking team can't wait to welcome you to our pub. We have regular socials, buckets of incentives & muck in wherever we're needed. We really are a family & love nothing more than kicking back with a burger and a pint ourselves.
We are looking for awesome people to join our squad and continue to help us grow as a community, we are proud to announce that we will also be having a refurbishment in August 2025. A great challenge for anyone looking to make that step forward.

What We Offer Our Supervisors:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
• Company Pension Scheme

What we look for in a Supervisor:

As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.