Supervisor

Mtvh; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

MTVH is seeking a Supervisor in London to lead a team of operatives delivering repairs and maintenance in a housing context. The role emphasizes safe working practices, adherence to service standards, and driving performance against targets while liaising with customers, contractors and internal teams.

You will deputise for the Contract Manager when needed and help cultivate a high-performing team culture, focusing on customer satisfaction and operational excellence within a permanent, full-time

Qualifications

• Experience supervising teams in a repairs, maintenance or property services environment.
• Strong technical knowledge of housing maintenance and fault diagnosis.
• Experience delivering customer-focused services and managing performance against targets.

Responsibilities

• Lead and supervise a team of operatives delivering repairs and maintenance services.
• Plan, survey, schedule and coordinate works, liaising with customers, contractors and internal teams.
• Ensure full compliance with health and safety requirements and industry standards.
• Monitor and report on team performance, KPIs and service delivery outcomes.
• Manage stock, materials, equipment and supply chain performance.
• Recruit, coach, develop and manage staff performance.

Skills

Team supervision

Housing maintenance knowledge

Customer service

Health & safety compliance

Trade background

UK driving licence

Education

NVQ / City & Guilds

Tools

Northgate

Dynamic Resource System

Job description

Supervisor

Location: London, Chalkhill
Contract: Full Time, Permanent

Make a Difference Every Day

At MTVH, we're committed to providing excellent housing maintenance services that put customers first. We're looking for an experienced Supervisor to lead a team of operatives, ensuring high-quality repairs and maintenance services are delivered safely, efficiently, and in line with customer expectations.

This is an excellent opportunity for a motivated maintenance professional with strong leadership skills and a customer-focused mindset to join a growing and dynamic team.

About the Role

As a Supervisor, you will be responsible for overseeing a team of operatives, ensuring work is completed safely, compliantly, and to agreed service standards. You'll play a key role in delivering operational excellence while supporting performance, customer satisfaction, and commercial outcomes.

You will also deputise for the Contract Manager where required and support the development of a high-performing team culture.

Key Responsibilities

• Lead and supervise a team of operatives delivering repairs and maintenance services.
• Plan, survey, schedule and coordinate works, liaising with customers, contractors and internal teams.
• Ensure full compliance with relevant legislation, health and safety requirements, and industry standards including Gas Safe and EIC/NIC compliance.
• Monitor and report on team performance, KPIs and service delivery outcomes.
• Manage stock, materials, equipment and supply chain performance to maximise efficiency.
• Support customer engagement and resolve service issues before they elevate to formal complaints.
• Recruit, coach, develop and manage staff performance, ensuring continuous improvement across the team.
• Build effective relationships with customers and stakeholders and use feedback to improve services.
• Contribute to new initiatives, process improvements and business growth opportunities.

What We're Looking For

Essential Experience & Knowledge

• Experience supervising teams within a repairs, maintenance or property services environment.
• Strong technical knowledge of housing maintenance and fault diagnosis.
• Experience delivering customer-focused services and managing performance against targets.
• Sound knowledge of Health & Safety legislation, including CDM regulations, asbestos awareness, manual handling and working at height.
• Proven trade background with relevant qualifications such as NVQ, City & Guilds or recognised apprenticeship.
• Full UK driving licence and access to a vehicle for business use.

Desirable

• Site Safety Management Training Scheme (SSMTS) qualification.
• Institute of Leadership and Management qualification or equivalent supervisory experience.
• Experience using housing management and resource scheduling systems, such as Northgate or Dynamic Resource System.

About You

You'll be an organised and engaging leader who enjoys motivating teams to achieve excellent results. You'll be passionate about customer service, committed to health and safety, and aligned with our values of Care, Dare and Collaborate.

Additional Information

This role requires a Basic DBS check and a full driving licence. Successful applicants will be expected to uphold our safeguarding, health & safety, equality, diversity and data protection standards.

Why Join MTVH?

Join an organisation that values collaboration, professional development and delivering great outcomes for customers. In return, you'll have the opportunity to grow your career while making a meaningful difference in the communities we serve.