Supervisor

Connexions Thames Valley; Greater London; On-site; GBP 50,000 - 53,000; Full time

Job summary

Connexions Thames Valley in London seeks a Supervisor to lead a team of skilled tradespeople in complex repairs, voids and disrepair projects within social housing. You will drive quality workmanship and customer service while coordinating with planning, surveying and repairs staff.

The role requires a trade qualification, leadership experience, and a strong focus on right-first-time repairs, health and safety, and stakeholder collaboration.

Qualifications

• Proven experience as a qualified tradesperson in carpentry, plumbing, general building, or roofing.
• Strong leadership and team supervision capabilities.
• Experience with repairs and maintenance in a social housing context.

Responsibilities

• Lead, mentor, and supervise a team of tradespeople with focus on quality and productivity.
• Collaborate with supervisors and managers to plan and deliver repairs.
• Oversee Health and Safety in a social housing repairs environment.
• Demonstrate technical knowledge and diagnostic skills in housing maintenance.
• Plan work for multiple trades to minimise downtime.
• Handle administration and CRM data for the team.
• Ensure repairs meet timelines and KPIs.
• Remain calm under pressure and provide strong customer service.

Skills

Leadership

People management

Stakeholder liaison

Problem solving

Education

Trade qualification (carpentry/plumbing/general building/roofing)

Job description

Supervisor (Projects - Complex, Disrepair, Voids)

South London

• 50,077 -
• 52,712

Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you!

Position Overview:

We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills.

Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant.

What You'll Need To Succeed

• A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment.
• Experience in complex, voids, disrepair works.
• A passion for delivering right first-time repairs.
• A flexible approach to work patterns & workloads
• Patience: The ability to remain composed and patient during challenging situations
• Experience in using multiple business IT applications databases, Microsoft office.
• Commercial awareness to deliver value for money business solutions.
• A team working approach in a diverse and complex environment

Key Responsibilities

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors & managers to plan and deliver effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• High level of technical knowledge and diagnosis skills in a housing maintenance environment
• Able to manage problems and identify solutions.
• Ensure repairs are completed on time and within Key performance indicators.
• Handle administrative tasks related to the team,
• Able to stay calm under pressure
• Able to plan work for multiple trade operative’s minimising down time
• Experience in complaints and collating information from all stake holders, to include CRM management

Qualifications

• Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc.
• SMSTS, Desirable not essential
• Driving Licence

To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.