Supervisor

Mulberry; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Bonus

Product allowance

Staff discount and exclusive access to

Staff discounts

Pension contributions & life assurance

Training and development

Volunteer days

Job summary

Mulberry currently seeks an inspiring Team Lead to drive outstanding customer experiences in-store and lead a high‑performing team. You will foster a welcoming, dynamic retail environment, coach colleagues, and ensure operational excellence while staying true to Mulberry’s fashion-forward heritage.

This role emphasizes people development, teammate collaboration, and a customer-first mindset. As a Team Lead, you will champion Mulberry's values, mentor staff, and contribute to a culture that

Qualifications

• You will nurture a welcoming and fun environment for customers and team.
• You will deliver engaging, memorable customer experiences in-store and inspire your team to do the same.
• You will stay culturally connected to Mulberry's place in fashion and art to excite customers.
• You will develop and maintain key customer relationships using instore CRM tools.

Responsibilities

• You will nurture a welcoming and fun environment for customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

Skills

Customer focus

People leadership

Coaching

Creativity

CRM tools

Tools

Instore CRM tools

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

At Mulberry our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.

What we need from you:

You will always be Customer focused:

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will help to develop the best team:

• You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.

You will be commercially driven:

• You will continually demonstrate a commitment to driving growth in your store.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

You are:

• Inspiring
• Engaging
• Agile
• Perceptive
• A natural Coach
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Pension Contributions & Life Assurance
• Training and opportunities to develop
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].