Supervisor

Mulberry; Liverpool; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Product allowance

Staff discount and exclusive access to

Staff sales

Pension contributions & Life Assurance

Training and development

x2 paid volunteering days

Help@Hand wellbeing service

Job summary

Mulberry in Liverpool is seeking an inspiring Team Lead to join our new store from 1 November, creating an exceptional customer experience from day one. You will coach and develop a high-performing team, foster an inclusive, welcoming environment, and drive commercial success while upholding Mulberry's values.

The role focuses on delivering outstanding customer service, leading by example, and contributing to Mulberry's growth during this exciting expansion period.

Qualifications

• Experience leading a retail team.
• Passion for delivering exceptional customer experience.
• Strong people development and coaching skills.

Responsibilities

• Lead in-store team to deliver an engaging customer experience.
• Drive store performance and growth while ensuring operational excellence.
• Role model Mulberry Spirit and values in everyday actions.

Skills

Team Leadership

Customer Service

Coaching

Creative/Fashion Knowledge

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

Mulberry is delighted to be opening a brand-new store and we are looking for an inspiring Team Lead to join us from 1 November and play a key role in supporting the team and creating an exceptional customer experience from day one.

This is a unique opportunity to help shape the culture, contribute to the success of a new Mulberry store and be part of an exciting period of growth for the brand.

At Mulberry, our Supervisors are called Team Leads because people and customer experience are at the heart of everything we do. To succeed in this role, you will be passionate about supporting and developing others, determined to deliver an extraordinary customer experience, and committed to creating a welcoming and engaging environment for both customers and colleagues.

We want you to strive to be an expert within your field, lead by example, and be excited to play your part in delivering our 'Back to the Mulberry Spirit' strategy.

What we need from you:

You will always be Customer focused:

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will help to develop the best team:

• You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.

You will be commercially driven:

• You will continually demonstrate a commitment to driving growth in your store.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

You are:

• Inspiring
• Engaging
• Agile
• Perceptive
• A natural Coach
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Pension Contributions & Life Assurance
• Training and opportunities to develop
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

£27,727.50 - £27,727.50 a year

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].