Supervisor Manchester, UK Permanent Full-Time

Mulberry; Manchester; On-site; GBP 24,954 - 30,499; Full time

Benefits offered by this job

Product allowance

Staff discount and exclusive access to

Staff sales

Pension Contributions & Life Assurance

Training and development opportunities

Volunteer days

Help@Hand wellbeing service

Job summary

Mulberry in the United Kingdom is seeking a passionate Team Lead to inspire exceptional customer experiences and lead a dynamic store team. You will nurture a welcoming environment for customers and colleagues, develop lasting relationships using in-store CRM, and drive growth while upholding Mulberry's sustainability and values.

You will coach and empower your team, foster inclusive culture, and contribute to Mulberry's ongoing 'Back to the Mulberry Spirit' strategy in a busy retail setting.

Qualifications

• You will nurture a welcoming and fun environment for customers and your team.
• Deliver an engaging and memorable customer experience in-store and inspire your team to do the same.
• Be culturally connected; understand how Mulberry fits into life and art to excite customers.
• Develop and maintain key customer relationships using instore CRM tools.

Responsibilities

• Create a high performing team where diversity is celebrated and every individual feels valued, respected and included.
• Encourage dynamic discussions and invite ideas to drive creativity and collaboration.
• Provide honest feedback; give praise, share successes, coach and challenge.
• Drive growth in your store and lead operational excellence with respect for people, product and environment.
• Embody Mulberry values: honest, dynamic, community spirited, and inclusive.

Skills

Customer focus

Team leadership

Coaching

Communication

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

At Mulberry our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.

What we need from you:

• You will always be Customer focused: You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will help to develop the best team:

• You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.

You will be commercially driven:

• You will continually demonstrate a commitment to driving growth in your store.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

You are:

• Inspiring
• Engaging
• Agile
• Perceptive
• A natural Coach
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Pension Contributions & Life Assurance
• Training and opportunities to develop
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

£27,727.50 - £27,727.50 a year

Plus Commission

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].