ER Partner

dnata; Hounslow; On-site; GBP 60,000 - 76,000; Full time

Benefits offered by this job

An opportunity to be part of the Emir­

Free breakfast, lunch and dinner on‑s­

Free tea and coffee

Simply health Plan

Refer a Friend Scheme

Discounted gym membership

Cycle to Work Scheme

Inhouse apprenticeship programme

Job summary

dnata Catering UK is seeking an Employee Relations Partner to manage a substantial ER caseload, coach line managers, and ensure policy compliance across UK sites. The role emphasizes advisory support, stakeholder engagement, and continuous improvement within the HR function.

We value strong knowledge of UK employment law, practical case management experience, and the ability to travel to different sites. This is a full-time position based at London Heathrow with a focus on fair and inclusive

Qualifications

• Experience in Employee Relations/HR Generalist roles with case management.
• Experience in a manufacturing or similar environment.
• Strong knowledge of UK employment law and HR best practices.
• Excellent communication, coaching, and stakeholder engagement skills.
• Ability to travel to different UK sites.
• Commercially minded with a creative approach to problem-solving.

Responsibilities

• Serve as the first point of contact for all ER-related issues.
• Provide expert advice and guidance on HR policies and procedures.
• Coach and develop line managers to build capability and confidence through 1:1 sessions and group training on: Performance and capability, Disciplinaries and grievances. Absence management
• Ensure compliance with employment legislation, HR standards, and company policies.
• Maintain accurate and timely case records and documentation.
• Build strong relationships with stakeholders and provide a consultative approach to resolving issues.
• Manage a high-volume ER caseload, including complex and sensitive cases.
• Contribute to a culture of continuous improvement within the HR team.
• Participate in broader people-focused projects as and when required.
• Champion a culture of fairness, inclusion, and respect in all employee relations practices.

Skills

Employee relations

HR Generalist

UK employment law

Coaching

Stakeholder engagement

Communication skills

Problem solving

Travel to UK sites

Job description

Description

Department: Central Functions

Location: London Heathrow

Who are we?

Dnata is one of the world's largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We're a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

The Employee Relations Partner plays a critical role in managing a substantial caseload of employee relations issues while ensuring alignment with company policies and business objectives. The ideal candidate will possess strong coaching skills, a keen business sense for interpreting policies, and the ability to make informed commercial decisions based on understanding of business policy and commercial risk appetite.

Key Responsibilities

• Serve as the first point of contact for all ER-related issues.
• Provide expert advice and guidance on HR policies and procedures.
• Coach and develop line managers to build capability and confidence through 1:1 sessions and group training on: Performance and capability, Disciplinaries and grievances. Absence management
• Ensure compliance with employment legislation, HR standards, and company policies.
• Maintain accurate and timely case records and documentation.
• Build strong relationships with stakeholders and provide a consultative approach to resolving issues.
• Manage a high-volume ER caseload, including complex and sensitive cases.
• Contribute to a culture of continuous improvement within the HR team.
• Participate in broader people-focused projects as and when required.
• Champion a culture of fairness, inclusion, and respect in all employee relations practices.

Skills, Knowledge and Expertise

• Experience working in Employee Relations/HR Generalist or similar roles with a focus on case management
• Desired experience working in a manufacturing or equivalent environment.
• Strong knowledge of UK employment law and HR best practices.
• Excellent communication, coaching, and stakeholder engagement skills.
• Ability to influence and build credibility with colleagues at all levels.
• Meticulous attention to detail with a strategic and pragmatic mindset.
• Experience in coaching and training leaders in employee relations best practices
• Commercially minded with a creative approach to problem-solving.
• Ability to travel to different UK based sites.

Benefits

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We're committed to making the recruitment journey as smooth and inclusive as possible.

dnata Catering UK is committed to protecting your personal data. Any information you provide during the recruitment process will be processed in accordance with our Privacy Notice and used solely for recruitment purposes. Your data will be held securely and retained only for as long as necessary in line with our data retention policy.