Private Shopping Stock Controller

Harrods; Greater London; Presencial; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday off

Holiday entitlement 22–27 days

Harrods discount 33%

Pension

Descripción de la vacante

Harrods is seeking a Stock Controller to manage department stock movement and support Private Shoppers and the Management team. You will streamline stock processes, monitor stock integrity, and maintain clear communication across shop floor departments.

The role emphasizes proactive stock control, collaboration with multiple stakeholders, and ensuring stock returns to their departments in a timely manner. 22 days holiday plus benefits are part of the package.

Formación

• Strong understanding of stock data and inventory control.
• Excellent teamwork and relationship-building with multiple stakeholders.
• Proven ability to set objectives and train teams for development.
• Ability to network with stakeholders to support department success.

Responsabilidades

• Review client stock holdings from Private Shoppers and ensure aged stock is followed up.
• Monitor invalid reports and escalate issues to Stock Integrity Operations Manager.
• Monitor department sales reports to identify issues with transactional processing affecting stock integrity.
• Provide a link between Management and shop floor teams to align Private Shopping business.
• Oversee departmental stock counts by site and ensure stock returns to departments promptly.
• Maintain stock-related discrepancies and keep the Stock Integrity Operations Manager informed.
• Coordinate with Own Bought stock control and Concession teams to keep stock trackers up to date.

Conocimientos

Stock data

Teamwork

Stakeholder comms

Proactivity

Herramientas

Stock trackers

Excel

CRM systems

Descripción del empleo

About the Role

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs when they visit us. Reporting to the Operations Manager, the Stock Controller will be responsible for managing the department’s stock movement, working in conjunction with the Private Shoppers and Management team.

In this role the Stock Controller will be primarily focused on streamlining and monitoring stock movement processes internally amongst various shop floor departments and efficient stock delivery to clients.

In addition to this, you will be responsible for the below duties:

• Reviewing client stock holdings from each Private Shopper, and ensure aged stock is followed up on in a timely manner.
• Monitoring current invalid reports and escalating any issues that arise to the Stock Integrity Operations Manager.
• Monitoring department sales reports to highlight issues with transactional processing which may in turn affect stock integrity.
• Providing a link between Management and shop floor teams to ensure that the Private Shopping business works as a cohesive unit.
• Overseeing departmental stock counts by site to identify stock holding and ensuring stock is returned to its departments in a timely manner.
• Maintaining and managing any stock related discrepancies, keeping the Stock Integrity Operations Managers informed of outstanding issues to ensure that these are dealt with in a timely manner.
• Working closely with both Own Bought stock control teams and Concession operational teams to maintain transparent and effective communication channels, keeping up to date stock trackers and communicating back to Concessions and other departments in a timely manner.

About You

• Have a thorough global understanding of stock data inventory to carry out related tasks proficiently.
• Possess fantastic teamwork and relationship building skills, working with many different stakeholders within the business in an effort to produce effective results.
• Have a proven track record of objective setting and relevant training to address areas of development amongst teams and to further the learning of each individual within the teams.
• Ability to effectively network with other stakeholders throughout the business to further the success of the department.
• Be proactive and prompt in every aspect of your duties.
• Be comfortable with safely lifting boxes up to 20kg.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world‑class brands and a team that’s setting the standards for the industry.

As you build a long‑lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

Unikely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent Department: Personal and Private Shopping Operations (Charlotte Griffin)

As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees.

We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.