Supervisor

Virgin Active; Chiswick; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

30 days annual leave

Pension fund

50% discount on Kauai meals while on

Complimentary Virgin Active membership

Job summary

Virgin Active is seeking a proactive Supervisor for Kauai cafés in the UK. You will lead shifts, coach team members, and ensure outstanding food quality, service and safety standards while supporting the Store Manager and collaborating with the Virgin Active team to create a welcoming member experience.

You’ll drive smooth operations, maintain records, manage stock and onboarding, and adapt to early mornings, evenings, weekends and bank holidays to help deliver exceptional guest experiences.

Qualifications

• Food Safety Level 3 qualification.
• Food Allergy and Intolerance Training.
• Previous supervisory experience within hospitality, food service or retail is preferred.
• Strong leadership skills with the ability to motivate and support a team.
• Excellent customer service and communication skills.
• Good organisational skills and attention to detail.
• Sound understanding of food safety, hygiene and allergen procedures.
• Flexible approach to working early mornings, evenings, weekends and bank holidays.

Responsibilities

• Support the day-to-day running of the café, leading shifts and ensuring smooth operations.
• Coach and support Team Members to deliver exceptional customer service and food quality.
• Ensure brand, food safety and hygiene standards are maintained at all times.
• Oversee food and beverage preparation, ensuring consistency and presentation standards are met.
• Monitor stock levels, complete ordering and support stock control processes.
• Resolve customer queries professionally and support the team during busy trading periods.
• Assist with onboarding and training new team members while reinforcing operational standards.
• Maintain accurate operational records, food safety documentation and daily checklists.
• Work collaboratively with the Virgin Active team to deliver a seamless member experience.
• Support the Store Manager in achieving operational and commercial objectives.

Skills

Leadership

Customer service

Food safety

Team coaching

Communication

Organisational skills

Allergen procedures

Education

Food Safety Level 3

Food Allergy and Intolerance Training

Supervisory experience in hospitality

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Supervisor to join the team.

Role Type: Full time

In this role, you will play a part in supporting the day-to-day operation of the café, leading shifts, coaching the team and ensuring outstanding food quality, service and operational standards. Working alongside the Store Manager, you'll help create a welcoming environment for members while driving excellent customer service, food safety and team performance.

The Role

• Support the day-to-day running of the café, leading shifts and ensuring smooth operations.
• Coach and support Team Members to deliver exceptional customer service and food quality.
• Ensure brand, food safety and hygiene standards are maintained at all times.
• Oversee food and beverage preparation, ensuring consistency and presentation standards are met.
• Monitor stock levels, complete ordering and support stock control processes.
• Resolve customer queries professionally and support the team during busy trading periods.
• Assist with onboarding and training new team members while reinforcing operational standards.
• Maintain accurate operational records, food safety documentation and daily checklists.
• Work collaboratively with the Virgin Active team to deliver a seamless member experience.
• Support the Store Manager in achieving operational and commercial objectives.

Who We’re Looking For

• Food Safety Level 3 qualification.
• Food Allergy and Intolerance Training.
• Previous supervisory experience within hospitality, food service or retail is preferred.
• Strong leadership skills with the ability to motivate and support a team.
• Excellent customer service and communication skills.
• Good organisational skills and attention to detail.
• Sound understanding of food safety, hygiene and allergen procedures.
• Flexible approach to working early mornings, evenings, weekends and bank holidays.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

OUR PERKS

• 30 days annual leave
• Pension fund
• 50% discount on Kauai meals while on duty
• Complimentary Virgin Active membership for yourself

Pay Range

£30,000 - £31,000 GBP