Team Member

Virgin Active & KAUAI; Greater London; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

30 days annual leave

Pension fund

50% discount on Kauai meals

Complimentary Virgin Active membership

Job summary

Kauai is hiring a Team Member in a full-time role in London. You will serve guests, prepare fresh items, handle orders on POS, manage allergens, and maintain high cleanliness and safety standards. Flexible to work early mornings, evenings, weekends and bank holidays.

Join a welcoming team in a brand that blends wellness and hospitality, with great benefits and industry-leading facilities. You will join Virgin Active’s broader team as part of Kauai’s customer-first culture.

Qualifications

• Experience in customer service, hospitality or food service is desirable.
• Food Safety Level 2 qualification (or willingness to obtain).
• Attention to detail and commitment to hygiene and safety.

Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain knowledge of menu items, promotions, allergens and nutrition.
• Ensure food safety, hygiene and cleanliness standards are maintained.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, welcoming café environment and displays.
• Support training of new team members and uphold brand standards.

Skills

Customer service

Food safety

Cash handling

Teamwork

Communication skills

Education

Food Safety Level 2

Tools

POS systems

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for Team Member to join the team.

Role Type: Full time

Number of hours: 40

In this role, you will play a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. Whether you’re serving customers, preparing meals, maintaining excellent hygiene standards or supporting your colleagues, you’ll play an important role in delivering an outstanding member experience every day.

The Role

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Who We’re Looking For

• Previous experience in a customer service, hospitality or food service environment is desirable.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.

OUR PERKS

• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership for yourself.

Pay Range

£12.71—£13.10 GBP