Supervisor

Sussex Inns; Camberley; On-site; GBP 21,000 - 30,000; Full time

Job summary

Sussex Inns in Camberley is seeking a proactive Supervisor to oversee day-to-day pub operations, manage staff, and uphold high service standards.

You will train and schedule staff, monitor stock and finances, ensure licensing compliance and health and safety, and collaborate with marketing to promote offers. The role emphasizes customer satisfaction, revenue focus, and a positive, team-focused work environment.

Qualifications

• Experience supervising pub staff and delivering consistent service.
• Strong communication and leadership abilities.
• Ability to train, schedule, and assess staff performance.

Responsibilities

• Oversee daily pub operations and staff coordination.
• Ensure excellent customer service and welcoming atmosphere.
• Monitor stock, ordering supplies and equipment maintenance.

Skills

Staff management

Customer service

Operations

Training

Compliance

Sales

Marketing

Finance

Security

Job description

PURPOSE OF JOB:

As a Supervisor of a pub, your primary role is to oversee the day-to-day
operations and ensure the smooth functioning of the establishment. You will be
responsible for managing the staff, maintaining high service standards, and
ensuring customer satisfaction.

RESPONSIBILITIES:

• Staff Management: Supervise and coordinate the work of the pub staff, including bartenders, servers, and kitchen staff. This involves the training of new employees, assisting in scheduling shifts, and assigning tasks.
• Customer Service: Provide excellent customer service and maintain a welcoming and friendly atmosphere in the pub. Address customer concerns or complaints promptly and ensure a positive experience for everyone.
• Operational Efficiency: Monitor pub operations to ensure efficiency and adherence to established policies and procedures. This includes managing inventory, ordering supplies, and maintaining equipment in good working order.
• Quality Control: Ensure that all food and beverages served meet quality standards and are prepared according to recipes and guidelines. Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.
• Sales and Revenue Generation: Work closely with the management team to implement strategies for increasing sales and revenue. This involves promoting special offers, organizing events or promotions, and upselling menu items.
• Training and Development: Provide ongoing training and coaching to staff members to enhance their skills and knowledge. Foster a positive work environment and encourage teamwork and professional growth.
• Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements. This includes overseeing responsible alcohol service, maintaining records, and implementing health and safety protocols.
• Financial Management: Monitor and manage pub finances, including cash handling, budgeting, and tracking expenses. Prepare reports on sales, profitability, and other performance indicators.
• Marketing and Promotion: Collaborate with the marketing team to develop and execute marketing strategies to attract new customers and retain existing ones. Utilize social media platforms and other advertising channels to promote the pub's offerings.
• Security and Safety: Maintain a safe and secure environment for staff and customers. Implement security measures, such as surveillance systems and staff training on emergency procedures.