Supervisor

Charles Wells; Bedford; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Tips

28 days holiday

Company Pension scheme

Retail and beer discounts

Fun culture surrounded by a supportive

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

Career development programme

30% dining discount of all managed

Job summary

Charles Wells is hiring a hospitality supervisor for D'Parys in Bedford. The role leads the customer journey, coordinates with kitchen staff, and ensures accurate payments while driving a high-standard service experience.

You’ll confidently recommend menu and drinks, monitor service quality, and provide proactive leadership to a motivated team. We offer a comprehensive package with tips, generous holiday entitlement, pension, staff discounts, and development opportunities.

Qualifications

• Previous leadership experience in hospitality or customer-facing environment.
• Enthusiasm and passion for food and beer.
• Ability to deliver excellent customer service and great teamwork in a fast-paced environment.
• Ambitious and career-focused with a drive to develop your team.

Responsibilities

• Lead the customer journey and ensure an exceptional overall experience.
• Take accurate orders and coordinate with kitchen staff.
• Ensure payments and receipts are correct.
• Confidently recommend menu and drinks offerings.
• Observe service standards and report incidents or issues.
• Provide supportive, proactive leadership to the team.

Skills

Leadership

Customer service

Teamwork

Job description

Company Description

D'Parys - our flagship pub, resides in the very town of our Grandfather’s brewery. Serving up beers made from the local water, our charming and charismatic pub and hotel is nestled in Bedford’s Victorian ‘urban vista’ of De Parys avenue. This magnificent site is nearby to the Bedford Park, bustling town centre, a short walk from the area’s proudest landmark (the Bedford Embankment) and just a fifty-minute train ride to the country’s capital.

D'Parys - our flagship pub, resides in the very town of our Grandfather’s brewery. Serving up beers made from the local water, our charming and charismatic pub and hotel is nestled in Bedford’s Victorian ‘urban vista’ of De Parys avenue. This magnificent site is nearby to the Bedford Park, bustling town centre, a short walk from the area’s proudest landmark (the Bedford Embankment) and just a fifty-minute train ride to the country’s capital.

Position

Supervisor Duties Include

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive leader

Requirements

You will need to demonstrate:

• Previous Leadership experience in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and your teams

Other information

We Will Offer You a Great Package

• £13.21 - £14.00 p/h + tips
• Up to 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!