Supervisor

Wells & Co.; Bedford; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Up to 28 days holiday

Company Pension scheme

Retail and beer discounts

Fun culture surrounded by a supportive

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

30% dining discount of all managed ch

Job summary

D'Parys in Bedford is seeking a hands-on hospitality leader to take charge of the guest journey, ensuring service excellence across tables and bar. You will lead a small team, take accurate orders, coordinate with the kitchen, and help guests enjoy memorable experiences.

Offering a competitive hourly rate, up to 28 days holiday, a pension scheme, and generous beer and dining discounts, this role suits a motivated individual ready to drive standards and mentor staff in a busy pub and hotel

Qualifications

• Leadership experience in a hospitality or customer-facing environment.
• Passion for food and beer and delivering great service.
• Ability to lead a team in a fast-paced setting.

Responsibilities

• Oversee the customer journey and ensure a high standard of service.
• Take accurate orders and coordinate with kitchen staff.
• Process payments and issue receipts correctly.
• Recommend menu and drinks to guests.
• Monitor service standards and report issues to the team.
• Provide supportive, proactive leadership.

Skills

Leadership experience in hospitality

Customer service oriented

Team leadership

Food and beer enthusiasm

Job description

Company D'Parys Location BEDFORD, United Kingdom Functional Area Hospitality Compensation Range 13,21-14,00 GBP per hour

Company Description

D'Parys - our flagship pub, resides in the very town of our Grandfather’s brewery. Serving up beers made from the local water, our charming and charismatic pub and hotel is nestled in Bedford’s Victorian ‘urban vista’ of De Parys avenue. This magnificent site is nearby to the Bedford Park, bustling town centre, a short walk from the area’s proudest landmark (the Bedford Embankment) and just a fifty-minute train ride to the country’s capital.

Position

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive leader

Requirements

You will need to demonstrate:

• Previous Leadership experience in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and your teams

Other information

We will offer you a great package:

• Up to 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• 30% dining discount of all managed houses
• Great working environment and great prospects!